Supervisory Veterans Service Representative (Coach)

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Supervisory Veterans Service Representative Coach

Department of Veterans Affairs Veterans Benefits Administration Reno VBA Regional Office

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Summary

This job is open to

Duties

Requirements

How you will be evaluated

Required documents

How to apply

Summary

The Supervisory Veterans Service Representative Coach leads an assigned team within the Veterans Service Center VSC BEST or Pension Management Center division through a staff of personnel responsible for providing information advice and assistance on all types of Veterans benefits claims administered to veterans and their dependents and for providing outreach services to various stakeholders.

Learn more about this agency

Summary

The Supervisory Veterans Service Representative Coach leads an assigned team within the Veterans Service Center VSC BEST or Pension Management Center division through a staff of personnel responsible for providing information advice and assistance on all types of Veterans benefits claims administered to veterans and their dependents and for providing outreach services to various stakeholders.

Learn more about this agency

Overview

Help

Accepting applications

Location

2 vacancies in the following location

Reno NV

No matching locations found.

Work site options

Telework eligible Yes-as determined by the agency policy.

Remote job No

Relocation expenses reimbursed No

Salary 106855 - 138913 per year

Pay scale & grade GS 13

Promotion potential None

Learn more about pay scale and grade

Pay scale and grade determines the salary of the job.

Work schedule Full-time

Travel Required 25 or less - You may be expected to travel for this position.

Appointment type Permanent

Occupations and job series 0996 Veterans Claims Examining

Supervisory status Yes

Federal service type This job is in the Competitive Service

Represented by a union No

Drug test No

Security clearance Other

Position sensitivity and risk Noncritical-Sensitive NCS Moderate Risk

Jobs require a background check and some require a security clearance. The type depends on the job.

Background check type Suitability Fitness

Financial disclosure required No

Some jobs require financial disclosure to identify conflicts of interests.

Announcement number 354-27-NN-13097724-NBU

Control number 889873000

This job is open to Help Internal to an agency

Current federal employees of the hiring agency that posted the job announcement.

Career transition CTAP ICTAP RPL

Federal employees whose job agency or department was eliminated and are eligible for priority over other applicants.

Clarification from the agency This vacancy announcement is open ONLY to current permanent Veterans Benefits Administration VBA and currentformer VA employees who are CTAP eligible.

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Duties

Help

The incumbent

Directs plans and assigns work priorities for subordinates demonstrates expertise in all phases of claims processing and has final technical authority over the final work product.

Advises the division manager or assistant division manager on the daily operation of assigned teams e.g. performance and workload management in order to achieve goals and objectives of VA benefits programs as they relate the division.

Liaises with other government and non-government agencies such as Veterans Service Organizations VSO to facilitate cooperative effortsexchanges in programs benefiting veterans.

Responsible for supervising personnel e.g. issues supervisory instructions evaluates subordinate performance hears and resolves employee complaints effects disciplinary actions identifies training needs and conducts interviews to include making recommendations for position appointments promotions or reassignments.

Provides oversight when responding to higher level inquiries or obtaining necessary information or evidence to ensure pending claims are properly adjudicated.

Maintains effective labormanagement relationships and accomplishing personnel management duties in accordance with applicable laws policies labormanagement agreement and employment opportunities laws directives and regulations.

Work Schedule Full time Monday through Friday 800AM-430PM

Telework This position is eligible for situational ad hoc telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position.

Virtual This is not a virtual position.

Position Description PD Supervisory Veterans Service Representative 02101AR

Relocation Recruitment Incentives Not Authorized

Financial Disclosure Report Not required

Bargaining Unit No

Requirements

Help

Conditions of employment

As a condition of employment for accepting this position you may be required to serve a 1-year probationary period or trail period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest we may consideryour performance and conductthe needs and interests of the Agencywhether your continued employment would advance organizational goals of the Agency or the Government andwhether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period your employment will be terminated unless you receive certification in writing that your continued employment advances the public interest.

Additional Conditions of Employment are as follows

You must be a U.S. Citizen to apply for this job

Selective Service Registration is required for males born after 12311959

Selectees are required to serve a one-year supervisory probationary period if not previously completed in a Federal position.

Subject to backgroundsecurity investigation

Selected applicants will be required to complete an online onboarding process. Acceptable forms of identification will be required to complete pre-employment requirements I-9 Acceptable Documents.

Effective May 7 2025 drivers licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.

Qualifications

To qualify for this position applicants must meet all requirements by the closing date of this announcement11012026.

TIME-IN-GRADE REQUIREMENT As a current Federal GS employee you must meet time-in-grade requirements by the closing date of this announcement.

For a GS-13 position you must have served 52 weeks at the GS-12 level.

If you are a current VBA employee requesting reassignment or change to lower grade via this vacancy announcement you must currently hold the GS-13 or higher and the promotion potential of your current position must be at least GS-13.

The grade may have been in any occupation but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year it may not clearly demonstrate you possess one-year time-in-grade as required by the announcement. In this instance you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

MINIMUM QUALIFICATION REQUIREMENTS You may qualify based on your experience andor education as described below

GS-13 Grade Level Specialized Experience Applicant must have one 1 year of specialized experience equivalent to the GS-12 grade level in the Federal Service. Specialized experience is defined as performance of technical assignments affecting the entire field of VAs Compensation and Pension C&P Benefits Programs. These assignments could require interpretation of the full range of Federal state local laws and regulations C&P laws and regulations or include precedent opinions of the Court of Appeals for Veterans Claims and authoritative opinions of the General Counsel. Examples of specialized experience would typically include

Performing the duties of an Assistant Coach and assisting Coaches in their responsibilities on a daily basis.

Ensuring that the teams qualify and timeliness of service meets performance indicator goals.

Responsible for the cost-effective use of resources to accomplish the teams assigned outcomes.

Volunteer Experience Experience refers to paid and unpaid experience including volunteer work done through National Service programs e.g. Peace Corps AmeriCorps and other organizations e.g. professional philanthropic religions spiritual community student social. Volunteer work helps build critical competencies knowledge and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience including volunteer experience.

Full vs. Part-Time Employment Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis when including part-time employment in your resume you must specify the average hours worked per week.

For more information on these qualification standards please visit the United States Office of Personnel Managements website at httpwww.opm.govpolicy-data-oversightclassification-qualificationsgeneral-schedule-qualification-standards.

Education

There is no educational substitution at this grade level.

Additional information

VA supports the use of telework as a way to help attract and retain talented individuals in public service increase worker productivity and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.

The Career Transition Assistance Plan CTAP provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation a copy of the agency notice your most recent performance rating and your most recent SF-50 noting current position grade level and duty location and be found well-qualified have a final rating of 85 or more for this vacancy. Information about CTAP eligibility is on OPMs Career Transition Resources website at httpwww.opm.govpolicy-data-oversightworkforce-restructuringemployee-guide-to-career-transition.

Placement Policy The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment change to lower grade transfer appointment or reinstatement. Management may use any one or any combination of these methods to fill the position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

This job opportunity announcement may be used to fill additional vacancies.

Veterans and Transitioning Service Members Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA career development services for our existing Veterans and coaching and reintegration support for military service members.

Under the Fair Chance to Compete Act the Department of Veterans Affairs prohibits requesting an applicants criminal history prior to accepting a tentative job offer TJO. Please visit the Human Resources and AdministrationOperations Security and Preparedness HRAOSP httpswww.va.govEMPLOYEEdocumentsThe-Fair-Chance-to-Compete-Act.pdf

This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis.

For more information on the Who may apply eligibility requirements please refer to the OHRM Status Candidates and Other Candidate Definitions document.

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Candidates should be committed to improving the efficiency of the Federal government passionate about the ideals of our American republic and committed to upholding the rule of law and the United States Constitution.

Benefits

Help

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials e.g. resume supporting documents your responses on the application questionnaire and your responses to all assessments required for this position.

You will be assessed on the following competencies knowledge skills abilities and other characteristics

Conflict Management Influencing Negotiating Manages Resources Partnering Planning and Evaluating Technical Knowledge Leadership Oral Communication Written Communication Problem Solving Decisiveness

Overstating your qualifications andor experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on an assessment may also result in your removal from consideration.

To preview the application questionnaire click the following link httpsapply.usastaffing.govViewQuestionnaire13097724

Narrative responses are not required at this time. If you are referred for consideration you may be asked to submit additional job related information which may include but not limited to responses to the knowledge skills and abilities completion of a work sample andor an interview.

Your resume andor supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

Benefits

Help

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

Required documents

Required Documents

Help

To apply for this position you must provide a complete Application Package to include the documents detailed below. Failure to submit the required documents may result in your application being considered incomplete and you being deemed ineligible. It is your responsibility to ensure your application package resume supporting documents and responses to the questionnaire is complete accurate and submitted by the closing date. We will not request additional documentation or accept late or missing documents after the announcement has closed.

Resume limited to 2 pages detailing specialized experience and competencies as they relate to this position.

For each position in your resume you must specify the start and end dates monthyear and a description of duties. If the position was Federal you should also indicate the grade level. Resumes containing a general summary of all positions held not specifying startend dates andor not including documentation supporting Federal grade levels are insufficient to determine basic qualifications.

Your most recent NON-AWARD SF-50. The SF-50 must indicate proof of status and should identify your position title series grade step salary tenure and type of service Competitive or Excepted.

Your SF-50 reflecting when you entered your highest grade e.g. Promotion Appointment etc. in order to verify time-in-grade requirements.

Additional Documents accepted

Most recent Performance Appraisal VA Form 0750 Award SF-50s CTAP documentation - RIF notice SF-50 showing VA employee and performance appraisal

Please make sure you have included other documents required for your application such as a copy of your transcript if using education to qualify SF-50s currentformer Federal employees documentation to support Veterans Preference claims or ICTAPCTAP documentation for displaced Federal employees. You will not be contacted for additional information.

SF-50 Notification of Personnel Action if applicable for Time in Grade andor Eligibility

Most recent SF-50 if you are a current or former Federal employee

An SF-50 showing your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year it may not clearly demonstrate you possess one-year time-in-grade as required by the announcement. In this instance you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade

Award 50s do not provide sufficient information and will not be accepted for the purpose of verifying time-in-grade.

Examples of appropriate SF-50s include Within grade increases at the highest grade held or Promotions with an effective date more than one year old or SF-50s at the highest grade held with an effective date more than one year old.

How to Apply

Help

Please read the entire announcement and all the instructions before you begin an application. To apply and be considered for this position you must complete all required questionnaires assessments and submit all required documentation as specified in the How to Apply and Required Documents section.

The complete application package must be submitted by 1159 p.m. EST on 11012026 to receive consideration. It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.

The application process is as follows

Click the Apply Online button.

Answer the questions presented in the application and attach all necessary supporting documentation.

Click the Submit Application button prior to 1159 PM ET on the announcement closing date.

If you are required to complete any USA Hire Assessments you will be notified after submitting your application. The notification will be provided in your application submission screen and via email. The notification will include your unique assessment access link to the USA Hire system and the completion deadline. Additionally in USAJOBS you can click Track this application to return to your assessment completion notice.

Access USA Hire using your unique assessment link. Access is granted through your USAJOBS login credentials.

Review all instructions prior to beginning your assessments. You will have the opportunity to request a testing accommodation before beginning the assessments should you have a disability covered under the Rehabilitation Act of 1973 as amended.

Set aside about two 2 hours to take the USA Hire Assessments however most applicants complete the assessments in less time. If you need to stop the assessments and continue later you can re-use your unique assessment link.

Your responses to the USA Hire Assessments will be reused for one year in most cases from the date you complete an assessment. If future applications you submit require completion of the same assessments your responses will be automatically reused.

Visit the USA Hire Applicant Resource Center for practice assessments and assessment preparation resources at httpssupport-usahire.opm.govhcen-us.

To update your application including supporting documentation During the announcement open period return to your USAJOBS account find your application record and click Edit my application. This option will no longer be available once the announcement has closed.

To view the announcement status or your application status Visit httpshelp.usajobs.govhow-toapplicationstatus. Your application status page is where you can view your application status USA Hire assessment completion status and review your notifications sent by the hiring agency regarding your application.

Beginning September 27 2025 Federal agencies will only accept resumes up to two pages in length to comply with the Merit Hiring Plan. Resumes longer than two pages will result in ineligibility for further consideration for the position. USAJOBS will not allow you to upload or build resumes longer than two pages and you will need to update the resumes in your profile before applying for a job. Resumes should include information relevant to the knowledge skills abilities and competencies of the position to which you are applying. VA is unable to make assumptions about qualifications if not clearly listed.

Resumes must be legible so they can be reviewed for eligibility minimum qualifications and other position requirements listed in the job announcement.

Your resume must be 5MB or less. We recommend saving and uploading your resume as a PDF to maintain formatting and number of pages. We also accept GIF JPG JPEG PNG RTF TXT PDF ODT or Word DOC or DOCX. We do not accept PDF portfolio files. We recommend using a sans-serif font size like Lato if available. Other widely available options are Calibri Helvetica Arial Verdana Open San Source Sans Pro Roboto or Noro Sans. Make your page margins 0.5 inches. Consider using 14-point size font for titles and 10-point for the main text in your resume. The resume builder can help you create a resume using these recommendations and uses the information in your USAJOBS profile to help you get started.

Helpful Hints for Creating a Two-Page Resume

Prioritize most relevant and recent experience Use concise results focused language Align language from the job announcement Focus on demonstrating skills and competencies Remove outdated or unrelated experience Use the USAJOBS resume builder

Additional guidance on this new requirement and resume building tools can be found at USA Jobs Help Center - Resume Page Limit Applicant Guidance on the Two-Page Resume Limit

Agency contact information Nina Nguyen Phone 279-240-2295 Email Nina.Nguyen3va.gov Address Reno Regional Benefit Office 5460 Reno Corporate Dr Reno NV 89511 US

Next steps

Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages including all required documents and the vacancy announcement closes we will review applications to ensure qualification and eligibility requirements are met. After the review is complete a referral certificates is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.

Referred applicants may be contacted at any time during the hiring process. Please check all forms of communication including email voicemail and spam folders based on the contact information provided with your application regularly to ensure you dont miss any updates. Failure to respond to communications may result in you being disqualified from consideration. You will receive a final notification of results once a decision has been made.

You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center.

Fair and transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

Criminal history inquiries Equal Employment Opportunity EEO Policy Financial suitability New employee probationary period Privacy Act Reasonable accommodation policy Selective Service Signature and false statements Social security number request

Required Documents

Help

To apply for this position you must provide a complete Application Package to include the documents detailed below. Failure to submit the required documents may result in your application being considered incomplete and you being deemed ineligible. It is your responsibility to ensure your application package resume supporting documents and responses to the questionnaire is complete accurate and submitted by the closing date. We will not request additional documentation or accept late or missing documents after the announcement has closed.

Resume limited to 2 pages detailing specialized experience and competencies as they relate to this position.

For each position in your resume you must specify the start and end dates monthyear and a description of duties. If the position was Federal you should also indicate the grade level. Resumes containing a general summary of all positions held not specifying startend dates andor not including documentation supporting Federal grade levels are insufficient to determine basic qualifications.

Your most recent NON-AWARD SF-50. The SF-50 must indicate proof of status and should identify your position title series grade step salary tenure and type of service Competitive or Excepted.

Your SF-50 reflecting when you entered your highest grade e.g. Promotion Appointment etc. in order to verify time-in-grade requirements.

Additional Documents accepted

Most recent Performance Appraisal VA Form 0750 Award SF-50s CTAP documentation - RIF notice SF-50 showing VA employee and performance appraisal

Please make sure you have included other documents required for your application such as a copy of your transcript if using education to qualify SF-50s currentformer Federal employees documentation to support Veterans Preference claims or ICTAPCTAP documentation for displaced Federal employees. You will not be contacted for additional information.

SF-50 Notification of Personnel Action if applicable for Time in Grade andor Eligibility

Most recent SF-50 if you are a current or former Federal employee

An SF-50 showing your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year it may not clearly demonstrate you possess one-year time-in-grade as required by the announcement. In this instance you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade

Award 50s do not provide sufficient information and will not be accepted for the purpose of verifying time-in-grade.

Examples of appropriate SF-50s include Within grade increases at the highest grade held or Promotions with an effective date more than one year old or SF-50s at the highest grade held with an effective date more than one year old.

How to Apply

Help

Please read the entire announcement and all the instructions before you begin an application. To apply and be considered for this position you must complete all required questionnaires assessments and submit all required documentation as specified in the How to Apply and Required Documents section.

The complete application package must be submitted by 1159 p.m. EST on 11012026 to receive consideration. It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.

The application process is as follows

Click the Apply Online button.

Answer the questions presented in the application and attach all necessary supporting documentation.

Click the Submit Application button prior to 1159 PM ET on the announcement closing date.

If you are required to complete any USA Hire Assessments you will be notified after submitting your application. The notification will be provided in your application submission screen and via email. The notification will include your unique assessment access link to the USA Hire system and the completion deadline. Additionally in USAJOBS you can click Track this application to return to your assessment completion notice.

Access USA Hire using your unique assessment link. Access is granted through your USAJOBS login credentials.

Review all instructions prior to beginning your assessments. You will have the opportunity to request a testing accommodation before beginning the assessments should you have a disability covered under the Rehabilitation Act of 1973 as amended.

Set aside about two 2 hours to take the USA Hire Assessments however most applicants complete the assessments in less time. If you need to stop the assessments and continue later you can re-use your unique assessment link.

Your responses to the USA Hire Assessments will be reused for one year in most cases from the date you complete an assessment. If future applications you submit require completion of the same assessments your responses will be automatically reused.

Visit the USA Hire Applicant Resource Center for practice assessments and assessment preparation resources at httpssupport-usahire.opm.govhcen-us.

To update your application including supporting documentation During the announcement open period return to your USAJOBS account find your application record and click Edit my application. This option will no longer be available once the announcement has closed.

To view the announcement status or your application status Visit httpshelp.usajobs.govhow-toapplicationstatus. Your application status page is where you can view your application status USA Hire assessment completion status and review your notifications sent by the hiring agency regarding your application.

Beginning September 27 2025 Federal agencies will only accept resumes up to two pages in length to comply with the Merit Hiring Plan. Resumes longer than two pages will result in ineligibility for further consideration for the position. USAJOBS will not allow you to upload or build resumes longer than two pages and you will need to update the resumes in your profile before applying for a job. Resumes should include information relevant to the knowledge skills abilities and competencies of the position to which you are applying. VA is unable to make assumptions about qualifications if not clearly listed.

Resumes must be legible so they can be reviewed for eligibility minimum qualifications and other position requirements listed in the job announcement.

Your resume must be 5MB or less. We recommend saving and uploading your resume as a PDF to maintain formatting and number of pages. We also accept GIF JPG JPEG PNG RTF TXT PDF ODT or Word DOC or DOCX. We do not accept PDF portfolio files. We recommend using a sans-serif font size like Lato if available. Other widely available options are Calibri Helvetica Arial Verdana Open San Source Sans Pro Roboto or Noro Sans. Make your page margins 0.5 inches. Consider using 14-point size font for titles and 10-point for the main text in your resume. The resume builder can help you create a resume using these recommendations and uses the information in your USAJOBS profile to help you get started.

Helpful Hints for Creating a Two-Page Resume

Prioritize most relevant and recent experience Use concise results focused language Align language from the job announcement Focus on demonstrating skills and competencies Remove outdated or unrelated experience Use the USAJOBS resume builder

Additional guidance on this new requirement and resume building tools can be found at USA Jobs Help Center - Resume Page Limit Applicant Guidance on the Two-Page Resume Limit

ExpandHide how to apply

Agency contact information Nina Nguyen Phone 279-240-2295 Email Nina.Nguyen3va.gov Address Reno Regional Benefit Office 5460 Reno Corporate Dr Reno NV 89511 US

Next steps

Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages including all required documents and the vacancy announcement closes we will review applications to ensure qualification and eligibility requirements are met. After the review is complete a referral certificates is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.

Referred applicants may be contacted at any time during the hiring process. Please check all forms of communication including email voicemail and spam folders based on the contact information provided with your application regularly to ensure you dont miss any updates. Failure to respond to communications may result in you being disqualified from consideration. You will receive a final notification of results once a decision has been made.

You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center.

ExpandHide next steps

Fair and transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

Criminal history inquiries Equal Employment Opportunity EEO Policy Financial suitability New employee probationary period Privacy Act Reasonable accommodation policy Selective Service Signature and false statements Social security number request

Veterans Benefits Administration

OUR MISSION To fulfill President Lincolns promise to care for those who have served in our nations military and for their families caregivers and survivors. How would you like to become a part of a team providing compassionate care to Veterans

The VA has adopted Core Values and Characteristics that apply universally across the Department. The five Core Values define who we are our culture and how we care for Veterans their families and other beneficiaries.

The Values are Integrity Commitment Advocacy Respect and Excellence I CARE.

As a VA professional your opportunities are endless. With many openings in the multiple functions of VA you will have a wide range of opportunities and leadership positions at your fingertips.

Agency contact information Nina Nguyen Phone 279-240-2295 Email Nina.Nguyen3va.gov Address Reno Regional Benefit Office 5460 Reno Corporate Dr Reno NV 89511 US

Visit our careers page

Learn more about what its like to work at Veterans Benefits Administration what the agency does and about the types of careers this agency offers.

httpsvacareers.va.gov

Summary

The Supervisory Veterans Service Representative Coach leads an assigned team within the Veterans Service Center VSC BEST or Pension Management Center division through a staff of personnel responsible for providing information advice and assistance on all types of Veterans benefits claims administered to veterans and their dependents and for providing outreach services to various stakeholders.

Learn more about this agency

Overview

Help

Accepting applications

Location

2 vacancies in the following location

Reno NV

No matching locations found.

Work site options

Telework eligible Yes-as determined by the agency policy.

Remote job No

Relocation expenses reimbursed No

Salary 106855 - 138913 per year

Pay scale & grade GS 13

Promotion potential None

Learn more about pay scale and grade

Pay scale and grade determines the salary of the job.

Work schedule Full-time

Travel Required 25 or less - You may be expected to travel for this position.

Appointment type Permanent

Occupations and job series 0996 Veterans Claims Examining

Supervisory status Yes

Federal service type This job is in the Competitive Service

Represented by a union No

Drug test No

Security clearance Other

Position sensitivity and risk Noncritical-Sensitive NCS Moderate Risk

Jobs require a background check and some require a security clearance. The type depends on the job.

Background check type Suitability Fitness

Financial disclosure required No

Some jobs require financial disclosure to identify conflicts of interests.

Announcement number 354-27-NN-13097724-NBU

Control number 889873000

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