| Location | (Remote) |
| Salary | $89,508–$145,468 Per Year |
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Supervisory Social Science Specialist (Crisis Responder)
Department of Veterans Affairs
Veterans Health Administration
Office of Suicide Prevention, Veterans Crisis Line (VCL), Crisis operations
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Summary
The employee will serve as the Supervisory Social Science Specialist (Crisis Responder), located in the Clinical Operations Department, Veterans Crisis Line (VCL), Veterans Affair (VA). The VCL is a 24-hour, 7-days-a-week, 365-days-a-year service aimed at connecting callers worldwide to a caring, qualified Veterans Administration employee. The VCLs mission is to provide 24/7, world-class suicide prevention and crisis intervention services to Veterans, Service Members and their family members.
Learn more about this agency
Summary
The employee will serve as the Supervisory Social Science Specialist (Crisis Responder), located in the Clinical Operations Department, Veterans Crisis Line (VCL), Veterans Affair (VA). The VCL is a 24-hour, 7-days-a-week, 365-days-a-year service aimed at connecting callers worldwide to a caring, qualified Veterans Administration employee. The VCLs mission is to provide 24/7, world-class suicide prevention and crisis intervention services to Veterans, Service Members and their family members.
Learn more about this agency
Overview
Help
Accepting applications
Location
1 vacancy in the following location:
Anywhere in the U.S. (remote job)
No matching locations found.
Work site options
Telework eligible Not applicable, this is a remote position. Remote job Yes Relocation expenses reimbursed No Salary $89,508 - $145,468 per year
Salary will be adjusted upon selection, based on location and grade.
Pay scale & grade
GS 12
Promotion potential None
Learn more about pay scale and grade
Pay scale and grade determines the salary of the job.
Work schedule Full-time Travel Required 25% or less - You may be expected to travel for this position.
Appointment type Temporary promotion - Not to exceed 6 months. May be extended or made permanent without further competition. Please see the Additional Information section for more details.
Occupations and job series
Supervisory status Yes Federal service type This job is in the Excepted Service Represented by a union No
Drug test No Security clearance Other Position sensitivity and risk Non-sensitive (NS)/Low Risk
Jobs require a background check and some require a security clearance. The type depends on the job.
Background check type
Financial disclosure required No
Some jobs require financial disclosure to identify conflicts of interests.
Announcement number CBZY-13093703-27-HB Control number 889452400
This job is open to
Help
Internal to an agency
Current federal employees of the hiring agency that posted the job announcement.
Clarification from the agency
This announcement is open to current, permanent employees of the Office of Suicide Prevention, Veterans Crisis Line only. All other applicants will not be considered. NOTE: The 2-page Resume requirement does not apply to this position.
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Duties
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Major duties and responsibilities of this position include, but are not limited to, the following:
The Veterans Crisis Line (VCL) is aware of the inherent risks involved in managing callers who frequently contact VCL and may exhibit inappropriate or abusive behaviors. Crisis Responders are expected to manage stressful interactions with callers that may include inappropriate language, harassing remarks, abusive statements and direct threats. If selected for the position, applicants will be expected to provide Crisis Responders with the necessary supervisory support and guidance to assist them with maintaining a high level of professionalism and emotional resilience while working in an environment where they may regularly encounter customers who exhibit the aforementioned language and behaviors. VCL utilizes standard operating procedures and best practices /interventions to identify patterns of abusive behavior to ensure the well-being and safety of the customer and VCL staff through supportive measures.
Work Schedule: Varied work schedule to include evenings, nights, weekends and holidays to provide 24/7 call center coverage. Tour will be determined after final selections and will be based on seniority. Tour is subject to change based on program needs. Selectees will be expected to work all shifts.
Compressed/Flexible Work Schedule: Not available
Remote: This is a remote position. Selectees will work 100% of the time in a non-VA-owned space that may be within or outside the commuting area of the agency. The employees workspace must be suitable for conducting business and as such, remote employees are expected to provide a secure, distraction-free home-based worksite with reliable high speed internet connectivity. The employee will be required to travel to the closest VA Medical Center or VA Outpatient Clinic for issuance of equipment, and as needed for technical support. Selectees will be required to self-certify that their remote workplace meets all safety, privacy, and internet speed requirements.
Functional Statement #: 07745A
Relocation/Recruitment Incentives: Not authorized.
Permanent Change of Station (PCS): Not authorized.
Financial Disclosure Report: Not required.
This is not a bargaining unit position.
Requirements
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Conditions of employment
As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:
Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
Qualifications
Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. NOTE: This applies to past, current, and upcoming VA Health Professions Trainees (HPT) only. VA HPT is an individual appointed to temporary positions in one or more VHA medical facilities performing clinical or research training experiences to satisfy program or degree requirements or admitted to the VA Health Professional Scholarship Program. HPTs can be either VA-paid or Without Compensation (WOC).
Basic Requirements:
NOTE: Transcripts must be submitted with application. Education cannot be credited without documentation. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).
Grade Determination: In addition to the basic requirements for employment, the following criteria must be met when determining the grade level.
Supervisory Social Science Specialist, GS-12
Experience: In addition to the basic requirements, you must have one year of creditable experience equivalent to the GS-11 grade level, which is directly related to the position to be filled;
Demonstrated Knowledge, Skills, and Abilities: In addition to the experience above, the candidate must demonstrate the following KSAs:
Note: Relevant experience and KSAs must be demonstrated and represented within your resume.
Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.
Physical Requirements: The work is performed in an office setting. The position requires some standing, bending and carrying items such as training materials. The incumbent will be supplied with and required to wear an officially approved uniform during all VCL special events.
Education
Transcript Reminder: A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Transcripts must depict the name of the college to determine accreditation, and your name must also be displayed on the transcripts. If qualifying based on a degree, or for positions requiring a degree, the transcript must show the date the degree was conferred. If selected, you must provide official transcripts. Transcripts should state degree conferred and have a date. Copies of official transcripts are accepted and are the best way to ensure your education is interpreted correctly in accordance with OPM qualification standards. Unofficial transcripts are accepted if they contain all the required information.
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. Foreign education may not be used for this HT38 position.
Additional information
This is a temporary promotion, not to exceed six (6) months. This temporary promotion may be extended up to two (2) years total and may be made permanent without further competition. Upon termination of the promotion, you may be returned to your original position of record, or to a different position of equivalent grade and pay. Temporary promotions may be terminated at any time based on the needs of management.
During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions.
This job opportunity announcement may be used to fill additional vacancies.
This position is in the Excepted Service and does not confer competitive status.
If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.
Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicants criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.
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Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
Benefits
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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your application, resume, C.V., and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidates abilities; and assist a hiring manager with making a final selection for a position.
It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.
Benefits
Help
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Required documents
Required Documents
Help
To apply for this position, you must provide a complete Application Package which includes:
Resume
Federal positions must include occupational series and grade. All positions must include starting and ending dates of employment (month and year) and full-time or part-time status (include hours worked per week). Duties you performed must be listed under each individual job title to match your experiences with the positions held. Failure to include any of the above required information in your resume may result in loss of consideration and a rating of ineligible.
Most recent SF-50 (Current Federal Employees must provide an SF50 dated 1-11-2026 or later; WG employees must provide one dated within 1 year of the closing date). We do not accept PDF portfolio files.
Transcript(s)
Supervisor approval to accept temporary promotion
Failure to submit any of the above required documents applicable to your submission may result in loss of consideration and a rating of ineligible due to an incomplete application package. It is the applicants responsibility to verify that their application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. We will not contact applicants for additional documentation, nor will we accept late or missing documents after the close of the announcement.
Veterans preference does not apply for internal or other current permanent Federal agency employees.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
Help
All applicants are encouraged to apply online. To apply for this position, you must complete the full questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 10/26/2026 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/13093703.
NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.
Agency contact information
VHA National Recruitment Center
Phone (844)456-5208 Email VHANationalRecruitmentCenter@va.gov Address Office of Suicide Prevention, Veterans Crisis Line
810 Vermont Avenue NW
Washington, DC 20420
US
Next steps
Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.
You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center.
NOTE: Participation in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). It is a requirement that all HCP to receive annual seasonal influenza vaccination or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccination has been granted. HCP in violation of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who, during the influenza season, work in VHA locations or who come into contact with VA patients or other HCP as part of their duties. VHA locations include, but are not limited to, VA hospitals and associated clinics, community living centers (CLCs), community-based outpatient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed, clinical and administrative, remote and onsite, paid and without compensation, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work at these facilities. HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with patients outside VA medical facilities.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Criminal history inquiries Equal Employment Opportunity (EEO) Policy
Financial suitability New employee probationary period
Privacy Act Reasonable accommodation policy
Selective Service Signature and false statements
Social security number request
Required Documents
Help
To apply for this position, you must provide a complete Application Package which includes:
Resume
Federal positions must include occupational series and grade. All positions must include starting and ending dates of employment (month and year) and full-time or part-time status (include hours worked per week). Duties you performed must be listed under each individual job title to match your experiences with the positions held. Failure to include any of the above required information in your resume may result in loss of consideration and a rating of ineligible.
Most recent SF-50 (Current Federal Employees must provide an SF50 dated 1-11-2026 or later; WG employees must provide one dated within 1 year of the closing date). We do not accept PDF portfolio files.
Transcript(s)
Supervisor approval to accept temporary promotion
Failure to submit any of the above required documents applicable to your submission may result in loss of consideration and a rating of ineligible due to an incomplete application package. It is the applicants responsibility to verify that their application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. We will not contact applicants for additional documentation, nor will we accept late or missing documents after the close of the announcement.
Veterans preference does not apply for internal or other current permanent Federal agency employees.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
Help
All applicants are encouraged to apply online. To apply for this position, you must complete the full questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 10/26/2026 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/13093703.
NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.
Expand Hide how to apply
Agency contact information
VHA National Recruitment Center
Phone (844)456-5208 Email VHANationalRecruitmentCenter@va.gov Address Office of Suicide Prevention, Veterans Crisis Line
810 Vermont Avenue NW
Washington, DC 20420
US
Next steps
Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.
You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center.
NOTE: Participation in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). It is a requirement that all HCP to receive annual seasonal influenza vaccination or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccination has been granted. HCP in violation of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who, during the influenza season, work in VHA locations or who come into contact with VA patients or other HCP as part of their duties. VHA locations include, but are not limited to, VA hospitals and associated clinics, community living centers (CLCs), community-based outpatient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed, clinical and administrative, remote and onsite, paid and without compensation, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work at these facilities. HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with patients outside VA medical facilities.
Expand Hide next steps
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Criminal history inquiries Equal Employment Opportunity (EEO) Policy
Financial suitability New employee probationary period
Privacy Act Reasonable accommodation policy
Selective Service Signature and false statements
Social security number request
Veterans Health Administration
OUR MISSION: To fulfill President Lincolns promise "To care for those who have served in our nations military and for their families, caregivers, and survivors" - by serving and honoring the men and women who are Americas Veterans. How would you like to become a part of a team providing compassionate whole health care to Veterans?
Agency contact information
VHA National Recruitment Center
Phone (844)456-5208 Email VHANationalRecruitmentCenter@va.gov Address Office of Suicide Prevention, Veterans Crisis Line
810 Vermont Avenue NW
Washington, DC 20420
US
Visit our careers page
Learn more about what its like to work at Veterans Health Administration, what the agency does, and about the types of careers this agency offers.
Summary
The employee will serve as the Supervisory Social Science Specialist (Crisis Responder), located in the Clinical Operations Department, Veterans Crisis Line (VCL), Veterans Affair (VA). The VCL is a 24-hour, 7-days-a-week, 365-days-a-year service aimed at connecting callers worldwide to a caring, qualified Veterans Administration employee. The VCLs mission is to provide 24/7, world-class suicide prevention and crisis intervention services to Veterans, Service Members and their family members.
Learn more about this agency
Overview
Help
Accepting applications
Location
1 vacancy in the following location:
Anywhere in the U.S. (remote job)
No matching locations found.
Work site options
Telework eligible Not applicable, this is a remote position. Remote job Yes Relocation expenses reimbursed No Salary $89,508 - $145,468 per year
Salary will be adjusted upon selection, based on location and grade.
Pay scale & grade
GS 12
Promotion potential None
Learn more about pay scale and grade
Pay scale and grade determines the salary of the job.
Work schedule Full-time Travel Required 25% or less - You may be expected to travel for this position.
Appointment type Temporary promotion - Not to exceed 6 months. May be extended or made permanent without further competition. Please see the Additional Information section for more details.
Occupations and job series
Supervisory status Yes Federal service type This job is in the Excepted Service Represented by a union No
Drug test No Security clearance Other Position sensitivity and risk Non-sensitive (NS)/Low Risk
Jobs require a background check and some require a security clearance. The type depends on the job.
Background check type
Financial disclosure required No
Some jobs require financial disclosure to identify conflicts of interests.
Announcement number CBZY-13093703-27-HB Control number 889452400
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