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Supervisory Medical Support Assistant
Department of Veterans Affairs
Veterans Health Administration
VA Caribbean Healthcare System
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Summary
The Supervisory Medical Support Assistant for Outpatient Clinics is located within the Health Administration Service (HAS) at the VA Caribbean Healthcare System. The incumbent has many operational managerial/supervisory duties and responsibilities within the service.These duties responsibilities are carried out in support of the Health Administrative Service programs in the Primary Care Clinic, Mental Health Clinic, and Specialty Care Clinics or the outlying outpatient clinics (OPCs).
Learn more about this agency
Summary
The Supervisory Medical Support Assistant for Outpatient Clinics is located within the Health Administration Service (HAS) at the VA Caribbean Healthcare System. The incumbent has many operational managerial/supervisory duties and responsibilities within the service.These duties responsibilities are carried out in support of the Health Administrative Service programs in the Primary Care Clinic, Mental Health Clinic, and Specialty Care Clinics or the outlying outpatient clinics (OPCs).
Learn more about this agency
Overview
Help
Accepting applications
Location
1 vacancy in the following location:
Mayaguez, PR
1 vacancy
No matching locations found.
Work site options
Telework eligible Yes-as determined by the agency policy. Remote job No Relocation expenses reimbursed No Salary $55,882 - $72,644 per year Pay scale & grade
GS 8
Promotion potential None
Learn more about pay scale and grade
Pay scale and grade determines the salary of the job.
Work schedule Full-time Travel Required 25% or less - You may be expected to travel for this position.
Appointment type Permanent
Occupations and job series
Supervisory status Yes Federal service type This job is in the Excepted Service Represented by a union No
Drug test No Security clearance Not Required Position sensitivity and risk Non-sensitive (NS)/Low Risk
Jobs require a background check and some require a security clearance. The type depends on the job.
Background check type
Financial disclosure required No
Some jobs require financial disclosure to identify conflicts of interests.
Announcement number CBTC-13053073-26-CR Control number 885691400
This job is open to
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Internal to an agency
Current federal employees of the hiring agency that posted the job announcement.
Clarification from the agency
This position is only open to Current Permanent employees at San Juan VA Medical Center. NOTE: The 2-page Resume requirement does not apply to this position.
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Duties
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The employee has full administrative and professional responsibility for planning and directing all the Medical Support Assistants (MSAs) activities under their supervision. The incumbent is responsible for extracting and analyzing data to provide reports in support of performance measures
to senior management. Duties include, but are not limited to:
Work Schedule: Monday thru Friday 7:30 AM to 4:00 PM
Telework: AD-HOC
Virtual: This is not a virtual position.
Functional Statement #: 62064F
Permanent Change of Station (PCS): Not Authorized
Requirements
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Conditions of employment
As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:
Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
Qualifications
Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.
Basic Requirements:
May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).
Grade Determinations: GS 08
Experience: One year of creditable experience equivalent to the next lower grade (GS 07). Experience include but are not limited to: assigning and evaluating the work of subordinate MSA staff; resolving complex problems to ensure patient services are met; evaluating new products, equipment, and systems to make recommendations for improved clinic operations; identifying educational or training needs; making final decisions on hiring selections; evaluating performance, and taking disciplinary action when necessary. The employee has full administrative and professional responsibility for planning and directing the MSAs activities.
In addition to the experience above, the candidate must demonstrate the following KSAs:
Knowledge, Skills, and Abilities (KSAs).
Preferred Experience:
Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.
The full performance level of this vacancy is GS 08. The actual grade at which an applicant may be selected for this vacancy is GS 08
Physical Requirements: The work is primarily sedentary; however, the Supervisory Medical Support Assistant must be able to meet the physical demands associated with both administrative and supervisory responsibilities. The position requires prolonged periods of sitting, extended computer use, and sustained concentration while reviewing reports, performance data, staff studies, and analytical documents. Regular walking, standing, bending, and carrying light items (such as files, manuals, office supplies, or portable electronic devices) is required. Supervisory duties require the incumbent to move throughout multiple clinic areas to monitor operations, address patient flow issues, and meet with employees, clinical staff, and leadership. This includes traveling between the Primary Care Clinic, Mental Health Clinic, Specialty Care Clinics, and outlying outpatient clinics (OPCs) as needed to conduct evaluations, resolve operational concerns, or complete administrative investigations. The position also requires physical and situational readiness when responding to sensitive or urgent matters such as patient complaints, operational disruptions, or incidents involving distressed or agitated patients. The incumbent must maintain situational awareness and respond calmly and appropriately in unpredictable or stressful environments. Occasional travel throughout the medical center or to affiliated clinics may be required to meet supervisory oversight and operational needs.The ability to meet these physical and mental demands is required in accordance with VA Handbook 5019.
Education
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
Additional information
During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions.
This job opportunity announcement may be used to fill additional vacancies.
This position is in the Excepted Service and does not confer competitive status.
VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.
If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.
Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicants criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.
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Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
Benefits
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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your application, resume, C.V., and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidates abilities; and assist a hiring manager with making a final selection for a position.
It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.
Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.
Benefits
Help
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Required documents
Required Documents
Help
To apply for this position, you must provide a complete Application Package which includes:
The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please ensure you have included all documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50s (current/former Federal employees), etc.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
Help
All applicants are encouraged to apply online. To apply for this position, you must complete the full questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 10/02/2026 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/13053073.
NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.
Agency contact information
Claneicia Rose
Phone 501-257-1056 Email claneicia.rose@va.gov Address San Juan VA Medical Center
10 Calle Casia
San Juan, PR 00921
US
Next steps
Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.
You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center.
NOTE: Participation in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). It is a requirement that all HCP to receive annual seasonal influenza vaccination or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccination has been granted. HCP in violation of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who, during the influenza season, work in VHA locations or who come into contact with VA patients or other HCP as part of their duties. VHA locations include, but are not limited to, VA hospitals and associated clinics, community living centers (CLCs), community-based outpatient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed, clinical and administrative, remote and onsite, paid and without compensation, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work at these facilities. HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with patients outside VA medical facilities.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Criminal history inquiries Equal Employment Opportunity (EEO) Policy
Financial suitability New employee probationary period
Privacy Act Reasonable accommodation policy
Selective Service Signature and false statements
Social security number request
Required Documents
Help
To apply for this position, you must provide a complete Application Package which includes:
The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please ensure you have included all documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50s (current/former Federal employees), etc.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
Help
All applicants are encouraged to apply online. To apply for this position, you must complete the full questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 10/02/2026 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/13053073.
NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.
Expand Hide how to apply
Agency contact information
Claneicia Rose
Phone 501-257-1056 Email claneicia.rose@va.gov Address San Juan VA Medical Center
10 Calle Casia
San Juan, PR 00921
US
Next steps
Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.
You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center.
NOTE: Participation in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). It is a requirement that all HCP to receive annual seasonal influenza vaccination or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccination has been granted. HCP in violation of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who, during the influenza season, work in VHA locations or who come into contact with VA patients or other HCP as part of their duties. VHA locations include, but are not limited to, VA hospitals and associated clinics, community living centers (CLCs), community-based outpatient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed, clinical and administrative, remote and onsite, paid and without compensation, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work at these facilities. HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with patients outside VA medical facilities.
Expand Hide next steps
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Criminal history inquiries Equal Employment Opportunity (EEO) Policy
Financial suitability New employee probationary period
Privacy Act Reasonable accommodation policy
Selective Service Signature and false statements
Social security number request
Veterans Health Administration
OUR MISSION: To fulfill President Lincolns promise "To care for those who have served in our nations military and for their families, caregivers, and survivors" - by serving and honoring the men and women who are Americas Veterans. How would you like to become a part of a team providing compassionate whole health care to Veterans?
The VA Caribbean Healthcare System is one of the leading health care systems serving Veterans in the VA Sunshine Health Care Network. Were an innovative care center within the Veterans Integrated Service Network 8 (VISN 8), which includes medical centers and clinics in Florida, Georgia, and the Caribbean. The VA Caribbean Healthcare System provides you with outstanding health care, trains Americas future health care providers, and conducts important medical research. We provide you with health care services at 11 locations, serving Puerto Rico and the U.S. Virgin Islands. Facilities include our San Juan VA Medical Center and 10 community-based outpatient clinics: 8 Puerto Rican clinics in Arecibo, Ponce, Comerio, San Juan, Guayama, Mayaguez, Utuado, and Vieques; and 2, St. Croix and St. Thomas, in the U.S. Virgin Islands
Agency contact information
Claneicia Rose
Phone 501-257-1056 Email claneicia.rose@va.gov Address San Juan VA Medical Center
10 Calle Casia
San Juan, PR 00921
US
Visit our careers page
Learn more about what its like to work at Veterans Health Administration, what the agency does, and about the types of careers this agency offers.
Summary
The Supervisory Medical Support Assistant for Outpatient Clinics is located within the Health Administration Service (HAS) at the VA Caribbean Healthcare System. The incumbent has many operational managerial/supervisory duties and responsibilities within the service.These duties responsibilities are carried out in support of the Health Administrative Service programs in the Primary Care Clinic, Mental Health Clinic, and Specialty Care Clinics or the outlying outpatient clinics (OPCs).
Learn more about this agency
Overview
Help
Accepting applications
Location
1 vacancy in the following location:
Mayaguez, PR
1 vacancy
No matching locations found.
Work site options
Telework eligible Yes-as determined by the agency policy. Remote job No Relocation expenses reimbursed No Salary $55,882 - $72,644 per year Pay scale & grade
GS 8
Promotion potential None
Learn more about pay scale and grade
Pay scale and grade determines the salary of the job.
Work schedule Full-time Travel Required 25% or less - You may be expected to travel for this position.
Appointment type Permanent
Occupations and job series
Supervisory status Yes Federal service type This job is in the Excepted Service Represented by a union No
Drug test No Security clearance Not Required Position sensitivity and risk Non-sensitive (NS)/Low Risk
Jobs require a background check and some require a security clearance. The type depends on the job.
Background check type
Financial disclosure required No
Some jobs require financial disclosure to identify conflicts of interests.
Announcement number CBTC-13053073-26-CR Control number 885691400
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