Summary Supervises table games dealers to maintain the integrity of assigned games and personnel
Job Title Supervisor Table Games
Department Table Games
Reports To Pit Manager Table Games
FLSA Designation Exempt
License Type Gaming
Target Pay 67000 - 87500
Essential Job Functions Monitors and supervises all assigned gaming areas
Opens and closes Table Games in assigned area verifying count as provided by the dealer
Inspects card decks prior to play
Tracks and records player buy-ins wins losses and bet amounts
Monitors bets and payouts and corrects as needed
Supervises player tracking process
Initiates and verifies fills to tables
Investigates and resolves guest complaints or concerns in accordance with standard procedures
Maintains security of all games monies and personnel
Must respond calmly and makes rational decisions when handling guest demands
Remains alert to any unusual or questionable activity by team members and guests and takes appropriate action to correct the situation within established policies and procedures
Monitors the volume and quality of gaming business and adjust game spread and table limits as appropriate within established policy
Discretionary ability to extend complimentary services in accordance with the approved comp matrix
Ensures compliance with all regulatory controls both internal and external including but not limited to the state and federal laws and the New York State Gaming Commission regulations
Hires trains and manages staff in accordance with organizational and approved departmental standards policies and programs
Interviews experience and Dealer School candidates for employment
Participates in preparing and delivering written evaluation
Handles team member issues with professionalism and confidentiality
Coaches team members for success while they are dealing on and off a game
Responsible for enforcing policies and procedures of the company including discipline process
Performs all other duties as assigned
Qualifications Must be 21 years of age or older
High school diploma or equivalent
Two or more years of related experience
Minimum of one year multi game dealing experience
Knowledge of Table Games math procedures game protection and training requirements
Knowledge of a minimum of two Table Games ie Blackjack Craps Roulette as well as specialty games
Must have strong leadership skills with a clear focus on guest service and team member relations as a priority
Ability to read and comprehend simple instructions short correspondence and memos
Ability to write simple correspondence
Ability to effectively present information in one-on-one and small group situations to staff or customers and other employees of the organization
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
Ability to deal with problems involving a few