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Supervisor Table Games

Rivers Casino Careers

  • Schenectady, New York
  • 30+ days ago

    Highlights

    Regularly required to stand for extended periods of time, see, talk and hear; use hands to finger, handle, or feel and reach with hands and arms; stand and walk. Remains alert to any unusual or questionable activity by team members and guests and takes appropriate action to correct the situation within established policies and procedures.

    Numbers & Facts

    LocationSchenectady, New York
    Websitehttp://www.RiversCasino.com

    Description

    Summary: Supervises table games dealers to maintain the integrity of assigned games and personnel

    Job Title: Supervisor Table Games

    Department: Table Games

    Reports To: Pit Manager Table Games

    FLSA Designation: Exempt

    License Type: Gaming

    Target Pay: $67,000 - $87,500

    Essential Job Functions:  

    • Monitors and supervises all assigned gaming areas
    •  Opens and closes Table Games in assigned area verifying count as provided by the dealer
    •  Inspects card decks prior to play
    •  Tracks and records player buy-ins, wins, losses and bet amounts
    •  Monitors bets and payouts and corrects as needed
    •  Supervises player tracking process
    •  Initiates and verifies fills to tables
    •  Investigates and resolves guest complaints or concerns in accordance with standard procedures
    •  Maintains security of all games, monies and personnel
    •  Must respond calmly and makes rational decisions when handling guest demands
    •  Remains alert to any unusual or questionable activity by team members and guests and takes appropriate action to correct the situation within established policies and procedures
    •  Monitors the volume and quality of gaming business and adjust game spread and table limits as appropriate within established policy
    •  Discretionary ability to extend complimentary services in accordance with the approved comp matrix
    •  Ensures compliance with all regulatory controls both internal and external including but not limited to the state and federal laws and the New York State Gaming Commission regulations
    •  Hires, trains and manages staff in accordance with organizational and approved departmental standards, policies and programs
    •  Interviews experience and Dealer School candidates for employment
    •  Participates in preparing and delivering written evaluation
    •  Handles team member issues with professionalism and confidentiality
    •  Coaches team members for success while they are dealing on and off a game
    •  Responsible for enforcing policies and procedures of the company (including discipline process)
    •  Performs all other duties as assigned

    Qualifications:  

    • Must be 21 years of age or older
    • High school diploma or equivalent
    • Two or more years of related experience
    • Minimum of one year multi game dealing experience
    • Knowledge of Table Games math, procedures, game protection and training requirements
    • Knowledge of a minimum of two Table Games, ie: Blackjack, Craps, Roulette as well as specialty games
    • Must have strong leadership skills with a clear focus on guest service and team member relations as a priority
    • Ability to read and comprehend simple instructions, short correspondence, and memos
    • Ability to write simple correspondence
    • Ability to effectively present information in one-on-one and small group situations to staff or customers and other employees of the organization
    • Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
    • Ability to deal with problems involving a few concrete variables in standardized situations
    • Must possess excellent customer relations and communication skills.
    • Available to work flexible shifts, weekends and holidays
    • Ability to obtain and maintain all necessary licensing

    Working Conditions:

    • Regularly required to stand for extended periods of time, see, talk and hear; use hands to finger, handle, or feel and reach with hands and arms; stand and walk
    • Must occasionally lift and/or move up to 25 pounds
    • Frequently required to stoop and kneel
    • Ability to interact with others while maintaining a courteous, positive, and professional demeanor

     

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