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Supervisor, State General Management

CDK

Springfield, Illinois

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JOB DETAILS
SKILLS
Backlog Prioritization, Business Strategy, Communication Skills, Compensation and Benefits, Customer Experience, Customer Relations, Customer Relationship Management (CRM), Customer Service Management, Customer Support/Service, Diversity, Email Protocols/Standards, Interpersonal Skills, Leadership, Maintain Compliance, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, Performance Analysis, Presentation/Verbal Skills, Process Improvement, Process Management, Project Planning, Relationship Management, Reporting Skills, Sales, Sales Management, Standard Operating Procedures (SOP), Team Lead/Manager, Willing to Travel, Writing Skills
LOCATION
Springfield, Illinois
POSTED
4 days ago
Remote/Field: Must be located in Michigan or Illinois and be able to travel 50% of the time

Position Summary
The Supervisor, State General Management is responsible for managing a team of Account Executives, leading the relationships with state organizations, business partners, and internal stakeholders. The supervisor ss also responsible for ensuring satisfaction and managing the relationship with customers.

Position Responsibilities & Essential Functions
  • Provide exceptional customer service
  • Provide leadership, development, and support to the Account Executives
  • Meet with dealer associations to forge relationships and uncover additional business opportunities
  • Manage the relationship with State Organizations including identifying legislation, product, service opportunities for CVR
  • Ensure compliance of CVR with State contract
  • Monitors/Updates state playbooks and standard operating procedures
  • Collaborate with the product and technical teams address any product needs and/or enhancements
  • Manage the install process project plan to ensure each new account is assigned, installed and managed with exceptional customer service
  • Understanding CVR strategic business drivers and implementing business strategies designed to achieve those goals
  • Manage the backlog process and workload within a geographic area
  • Serve as the first level of escalation for technical, customer or state concerns
  • Provide performance reports and business improvements to both management and customers
  • Ensure internal reporting is correctly input within our internal systems
  • Consistent collaboration with the sales team to ensure a positive customer experience from point of sale to implementation to ongoing support
  • Present monthly business reviews with internal stakeholders
  • Lives the CDK Values of Stay Curious, Be Open, Own It and Create Possibilities

Qualifications & Job Requirements
  • Minimum of 5 years account management experience and at least 1 years of management experience
  • 50% travel within Illinois, Indiana and Massachusetts to meet with customers and business partners
  • Excellent written, interpersonal and customer service communication skills
  • PC/application proficiency including standard applications (email, Word, Excel and Powerpoint)
  • Ability to create and present business cases for resource needs
  • Ability to present to a large audience either in person or virtually
  • Strong customer relationship management
  • Excellent organization and process excellence
  • CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location. The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans. We offer Medical, dental, and vision benefits in addition to:

    • Paid Time Off (PTO)
    • 401K Matching Program
    • Tuition Reimbursement

    At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.

    CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.

    Applicants for employment in the US must be authorized to work in the US. CDK may offer employer visa sponsorship to applicants.

About the Company

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CDK