Position Summary: Supervises all activities related to the day to day operational activities of the Sportsbook Department
Job Title: Supervisor Sportsbook
Department: Sportsbook
Reports To: Asst Manager Sportsbook
FLSA Designation: Exempt
License Type: Key
Salary Range: $67,000 - $82,000
Essential Job Functions:
- Assist the Manager Sportsbook in overseeing all operational activities
- Assist in creating and implementing policies and procedures related to the department and company
- Assist the Manager Sportsbook in monitoring and making recommendations of Sportsbook risk and liability
- Assists in setting up, posting and broadcasting of all sporting events; including television, audio, odds board etc.
- Ensure all gaming regulations, Title 3, and other policies and procedures are always adhered to.
- Communicates and explains wagering to new guests
- Resolves complaints and manages difficult guests' concerns
- Supervises responsibilities of Sportsbook Writers
- Develop processes to consistently train and develop team members to improve their skill set and provide continuous improvement in guest services
- Investigates if a Sportsbook guest is wagering in an unethical or irregular manner or if a Sportsbook team member is working in an unethical or irregular manner and reports the findings appropriately
- Supervises and directs daily labor to business volume
- Ensures the Sportsbook area is always clean and that the equipment is in proper working condition on a daily basis
- Ensures compliance with internal and external regulatory controls including, but not limited to, state and federal laws and the New York State Gaming Commission regulations
- Trains and manages team members in accordance with organizational and approved department standards, policies and procedures
- Approves Sportsbook wagers within guidelines
- Close Sportsbook Writers at the end of the shift and ensure their bank has been transferred to the Main Cage
- Performs all other duties as assigned.
Qualifications:
- Must be 21 years of age or older
- High school diploma or equivalent
- One or more years in the Sportsbook industry, Gaming, or related field
- One or more years of supervisory experience
- Minimum of one year cash handling experience (preferred)
- Proven leadership skills that include delegating when necessary
- Excellent customer service and interpersonal skills
- Excellent communication skills, both written and oral
- Ability to communicate with the leadership team, team members, and guests
- Available to work flexible shifts, weekends and holidays
- Ability to obtain and maintain a New York State Gaming License
Working Conditions:
- Regularly required to see, talk and hear; use of hand to finger dexterity, handle, feel, reach with hands and arms; stand and/or walk for prolonged period of time
- Must occasionally lift up to 25 pounds
- Frequently required to stoop, crouch or kneel
- Ability to interact with others while maintaining a positive and professional demeanor
- Possible exposure to high noise level for extended periods of time