Supervisor - Snowsports School

Overview

Brighton Resort is looking for a positive, engaging supervisor to help lead our Snowsports School team. We're seeking someone who brings genuine enthusiasm to both instructing and managing people, and who can balance the operational demands of a fast-paced ski school with real care for the team. Supervisors at Brighton work a hybrid weekly schedule that allows for instructing and supervising. Supervisor days will be limited to 1 to 2 days a week. Supervisor day will be 8:00 AM to 5:00 PM

What we're looking for:

• Exceptional emotional intelligence - someone who reads a room, communicates with empathy, and knows how to motivate and support instructors of all experience levels
• A demonstrated history of strong, positive relationships with teammates and colleagues. Building trust and getting along well with others is a critical trait needed for this position.
• Respectful, kind, and open-minded, with a collaborative approach to problem-solving
• Efficient and detail-oriented, able to juggle scheduling, training, and day-to-day operations
• Comfortable giving and receiving feedback in a way that strengthens the team

Responsibilities

• Engage with guests and staff in a friendly, welcoming, professional manner
• Support and inspire staff by being kind, respectful and cooperative
• Provide on-hill and off hill support to instructors daily and conducting clinics
• Work with other team members to schedule, support and assist instructors on and off the snow
• Assist with daily "morning meetings" along with other management team members
• Organize and support multi-week programs when needed.
• Contribute to creating and maintaining a culture of positivity, productivity, and professionalism in the Snowsports School
• Learn and understand school software- Flaik
• Other duties related to the daily operation of the Snowsports School
• Be involved with training of staff indoors and on snow by leading clinics
• Being open to feedback and changes when needed
• Engaging with the staff indoors and on-snow
• Assist with keeping the Snowsports School, lobby, kids' room, bathroom, kitchen area and outside learning area clean, organized and tidy.
• Help support the goal of making Brighton a fun, rewarding supportive and inclusive workplace.
• Assist instructors with scheduling and pay issues at the end of the day via Flaik
• Actively providing on-snow support throughout the day
• Support and promote the Boyne Resorts core values
• Supervise lunch for our full-day kids group lessons
• Other duties to help the snowsports school and resort

Qualifications

Qualifications:

• 18+ years old
• Positive attitude, kind, helpful, respectful and desire to learn
• Proven track record of reliability, punctuality and ability to manage emotions effectively
• Ability to stay calm while under pressure
• Experience with customer service with excellent communication skills
• Self-motivated and directed to work effectively
• 2+ years of experience working with a Snowsports School
• Current PSIA/AASI Level 2
• Advanced skiing or snowboarding skills
• Emotional awareness skills
• Experience with Flaik
• Open mindset when learning new software and tasks
• Ability to efficiently and effectively multi-task in a fast-paced environment
• Flexible work schedule when needed
• A growth mindset (an openness to learning and feedback)

Perks:

• FREE All Access Brighton Ski Pass
• FREE UTA ski bus access
• Discounted Brighton lift tickets for friends and family
• Access to discounted lift tickets at multiple ski areas
• Employee discounts at all Brighton outlets and all Boyne Resorts
• Discounted membership at Momentum Indoor Climbing gym
• Access to ExpertVoice, Liberty Mountain, and Outdoor Prolink retail sites