Supervisor

Q2 Management Inc is a provider of Quality Inspection and Containment services to the automotive OEM supply chain. With branches supporting the United States and Canada, Q2 Management delivers benchmark service standards supported by our industry leading Quality Inspection Management System, InspeQ Tech.

This role is accountable for both customer satisfaction and operational effectiveness at Volvo. Supervisors accept Ownership of and responsibility for the overall success of every project assigned, from start to finish, and across every shift. As a central point of contact, you will develop a strong professional relationship with our customers.

Job Responsibilities: 

• Actively train and Empower Quality Associates to effectively perform daily project tasks
• Perform validations on team members in accordance with our six validation methods on a specified cadence throughout each shift
• Encourage decision-making, guide team members, and validate outcomes
• Uphold the highest ethical standards, promoting a culture of Honesty, integrity and trustworthiness
• Address conflicts and performance issues promptly and professionally, encouraging Transparent communication and resolution
• Perform and assist with customer investigations and develop solutions through continuous improvement methodology
• Demonstrate Care through quality service and clear communications to customer
• Foster a safe and inclusive work environment where all employees are treated with Care
• Support the development of team members through training, mentorship and Honest feedback
• Lead by example, demonstrating a strong work ethic and commitment to company values, vision, and quality keys
• Coordinate and oversee multiple projects and locations simultaneously, ensuring adherence to project timelines, objectives, and quality standards
• Develop, audit and verify work instructions, ensuring consistent and accurate process specifications
• Maintain accurate ISO documentation, records, and reports related to shift performance, ensuring accountability and Ownership

Basic Qualifications:

• Excellent oral and written communication skills
• Ability to maintain composure under pressure and foster a sense of control
• Flexible schedule to support various shifts, as required
• An energetic and achievement-oriented attitude
• A dedication to customer service and an “expert-level” of knowledge about client

Benefits:

• Full-time Hours and Overtime 
• Medical, Dental, Vision, Disability and Life Insurance Coverage 
• Paid Vacation
• Paid Personal Emergency Leave
• 401K eligibility after 1 year 

Shift Hours: 6am - 2:30pm 

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