Supervisor Rentals

Position Overview

Join the Rentals team at Mt. Hood Meadows as our Rental Shop Supervisor and play a key leadership role in delivering exceptional guest experiences at one of the Pacific Northwest's premier mountain resorts. In this fast-paced, guest-focused position, you'll oversee the day-to-day operations of the Rental Shop, ensuring guests are outfitted with the equipment they need to enjoy everything the mountain has to offer. From first-time skiers and snowboarders to seasoned riders, your leadership will help create a welcoming and efficient experience for thousands of guests each season.

As Rental Shop Supervisor, you'll lead and support a team of rental technicians, coordinate staffing and daily operations, oversee inventory and fleet maintenance, and ensure all safety procedures and equipment protocols are followed. Working closely with the Shops leadership team and other resort departments, you'll help balance staffing levels, troubleshoot operational challenges, support guest recovery efforts, and maintain the high standards that define the Mt. Hood Meadows experience. This role requires a hands-on leader who is comfortable coaching employees, solving problems in real time, and adapting to the changing demands of a busy mountain environment.

This is more than just a supervisory role-it's an opportunity to help shape the guest experience and contribute to the success of the resort as a whole. You'll play an important role in fostering a culture of teamwork, accountability, and exceptional service while helping develop the next generation of rental technicians and leaders. If you thrive in an energetic, outdoor environment and are passionate about skiing, snowboarding, and creating memorable experiences, we'd love to hear from you.

This is a full-time, seasonal position

Qualifications & Experience

Must be at least 18 years oldProficient in Windows based applications including Word, Excel, and OutlookExperience with cash handling and POS systemsExperience training teams on tasks, processes and customer serviceAble to complete MHM Rental Center Tech III cert within first season of hireAble to be certified to adjust ski bindings by binding manufacturerMust have excellent guest service, communication, and leadership skillsMust be comfortable with the changing dynamics of a seasonal businessAble to commit to work weekends and holidays during the ski and snowboard season

Preferred Qualifications & Experience

Inventory control experience

Familiarity with RTP desired

Boot fitting experience/knowledge

Ski and snowboarding experience/knowledge

Ski and snowboard tuning experience

3 seasons' experience in a high-volume guest service environment

Experience in a rental center

Previous experience as a certified ski binding technician

Experience supervising a team

Experience in interviewing, selection and hiring

Compensation:

Starting Wage: $ 20.18 - $23.98 hourly

Perks:

Year-Round Housing Available. Subject to AvailabilitySki/Snowboard Season Pass for employees and qualifying dependentsDon't Ski/Snowboard? Gift your lift access to a family memberFree Ski/Snowboard Group Lessons & Discounts on Rental GearBuddy Tickets (3 discounted tickets to share)Resort Discounts (Food, Retail, Rentals, Lessons, & Daycare)Mountain Exchange Program (Ability to request free lift access to regional resorts)Industry Pro Deals (ExpertVoice, Outdoor Prolink, Helly Hansen, & More!)Special invites to Columbia Employee Store, Adidas, and other industry retailersEmployee Assistance Program (EAP)Free Employee Transportation from Hood River & SandySummer Seasonal Job Connections with Local BusinessesAccess to Team Wellness ProgramsTeam Appreciation Events/DinnersClick here to learn more about our team member perks

Videos:

Watch our team in action on the MHM YouTube Channel