In this role, you will lead and optimize vehicle title and registration transactions across the Southwest states. You will manage a team of RegOps Specialists, ensure compliance with state-specific DMV requirements and support customer-facing teams.
- Lead and develop a team of RegOps Specialists managing state-specific title and registration processes
- Work hands-on with the team on transaction workflows and drive process improvements that increase efficiency and align with customer-facing operations
- Define and update team areas of responsibility (AORs) to ensure clear task delegation and accountability across the region
- Enforce compliance with DMV regulations across AZ, NV, CO, HI, UT, NM, adapting operations to regulatory changes while meeting state registration deadlines and business targets
- Identify systemic workflow inefficiencies, escalate critical issues and collaborate on solutions while holding team members accountable to company standards and KPIs
- Build relationships with internal and external stakeholders to achieve cross-functional goals
- Support field teams on nights and weekends with a flexible schedule and travel 25% to 50% of the time, including overnight trips 1 to 2 times per month for 3 to 5 days per trip
- Bachelor s Degree, or equivalent experience
- 2+ years of leadership and people management experience in large organizations, with a proven ability to motivate teams and drive results
- Experience working with state DMV compliance officers and navigating dealer and registration license inspections
- Business acumen with a track record of improving operational and employee productivity
- Analytical mindset to identify trends, resolve issues and address blockers at all operational levels
- In-depth knowledge of DMV title transfer processes in Southwest states and business operations
Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
- Medical plans > plan options with $0 payroll deduction
- Family-building, fertility, adoption and surrogacy benefits
- Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
- Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
- Company paid Basic Life, AD&D
- Short-term and long-term disability insurance (90 day waiting period)
- Employee Assistance Program
- Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
- Back-up childcare and parenting support resources
- Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
- Weight Loss and Tobacco Cessation Programs
- Tesla Babies program
- Commuter benefits
- Employee discounts and perks program
- Earned Wage Access: Real-time pay access paid daily, subject to eligibility and schedule (applicable for below Sr. Managers levels)