Supervisor, Rail Dispatch

WHO WE'RE LOOKING FOR

The Supervisor, Rail Dispatch, reports directly to the Chief Dispatcher, and provides day-to-day supervision of a rail dispatching shift team supporting the CapMetro Railroad system. This position is responsible for shift oversight, coaching, scheduling coordination, and operational support to ensure Dispatchers perform their duties safely, accurately, consistently, and in compliance with established operating rules, safety procedures, and FRA requirements. As the first-line supervisor for dispatch operations, the Supervisor ensures adequate shift coverage, assigns work, monitors performance, resolves operational issues, and provides guidance during service disruptions, incidents, abnormal operations, and emergency situations. The role maintains a visible presence within the dispatch center, reinforces FRA compliance and safe decision-making, addresses safety and rule compliance concerns, and ensures dispatch communications, records, documentation, and incident reporting are accurate, complete, timely, and audit ready. This position focuses on daily operational leadership rather than program administration or standards management, which are the responsibility of the Chief Dispatcher. The Supervisor implements established operating rules, training requirements, certification standards, and safety programs through coaching, performance documentation, escalation of compliance and safety concerns, and coordination with rail operations, safety, training, and field supervision teams to support safe, compliant, and reliable rail service.