Supervisor-Provider Service Center

Duties and Responsibilities

Essential Functions:

• Effectively can embrace and lead change, with the ability to supervise multi-disciplinary teams.
• Directly supervises the Provider Service Center.
• Encourages timely follow-up to inquiries received while resolving escalated items which can require supervisory attention.
• Ability to address both basic and complex questions to support Physicians and Advance Practice Providers related to administrative needs.
• Ability to identify knowledge base gaps for training needs while maintaining training resources for the Provider Service Center employees.
• Responsible for engaging Provider Service Center employees to build and maintain a conducive and positive working environment.
• Responsible for the coordination of required hours to ensure full coverage of the Provider Service Center to meet needs of end users.
• Ability to compile data required to assess actives, establish metrics, and report trends that contribute to the HR Service Center's overall success.
• Ability to compile data identify recommendations for ongoing improvement.
• Responsible for maintaining lines of communication with key players, stakeholders, customers, and end users.
• Harvests partnerships with other departments/service lines to proactively find solutions for patterns of concerns.
• Ability to remain knowledgeable of Provider Service Center resources and tools to provide training support for end users regarding all self-service functions of appropriate technology.
• Responsible for and encourages compliance of the organizations policies and procedures.

Common Expectations:

• Maintains professional growth and development through seminars, workshops, and professional affiliations to keep abreast of latest trends in field of expertise.
• Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.