General Responsibilities:
This role can be filled in either of our Intermountain Regional offices - Salt Lake City, Boise, Great Falls, or Billings.
General Responsibilities:
Provide project delivery support including document control and administration, project tracking, project quality and consistency, and drafting communications resulting in great client experience.
- Provide oversight and supervision to a team of Project Assistants and Coordinators.
- Ensure document processes and systems comply with quality standards and project and program requirements. Evaluate and recommend changes to process to maintain compliance.
- Supervises the daily interaction of team with clients ensuring deliverables and expectations are met.
- Serves as a point of escalation for client issues.
- Monitors and provides status updates on portfolio of clients and projects to leadership and Operations.
- Reviews and provides feedback to team on project coordination activities including drafting proposals, project tracking, and contract requirements.
- Serve as a point of escalation to the team and partner with the National Account Manager on client experience.
- Partner with financial analysts/ accountants and the project team to support management of project Work in Progress (WIP), invoicing and Accounts Receivable (AR).
- Communicate with clients to obtain feedback on interaction and service provided by team.
- Develop and promote training to Operations on the use of Terracon client programs and systems.
Essential Roles and Responsibilities:
Supervisory
- Provide oversight and supervision to a team of Project Assistants and Coordinators.
Document Control
- Provide document control for projects per established processes to ensure adherence to quality standards and project requirements.
- Partner with financial analysts/ accountants and the project team to review project billing activity to ensure compliance with contract requirements and management policies.
- Track and route documents into internal and/or external systems complying with client protocols and requirements.
- Collaborate with local office/operations to complete document compliance of projects, aligned with scope and within schedule.
- Provide a variety of project support related tasks involving document management.
- Manage document processes and systems to support control and availability of project and client documentation to local office/operations.
Project Delivery Support
- Provide support for more complex and larger clients and/or projects/programs.
- Assist and support for overall project delivery (cost, schedule, quality, information, contracts) on multiple project assignments.
- Partner with financial analysts/ accountants and the project team to assist with oversight of management and tracking of budgets and schedules.
- Works with client to access and work within external systems, if applicable and required.
- Schedule and communicate with the client regarding project report status and delivery schedule.
- Receive, process and forward client opportunities/requests for proposals and task orders to offices to initiate proposal process or work authorization and follow-up as needed.
- Coordinate proposal/opportunity response with local offices, including coaching them on key client requirements
- Maintain spreadsheets or other tracking systems regarding status of proposals and projects.
- Assist with updates to TerraNet resource sites and/or CRM with client specific requirements, templates, communication, etc., related to scope, pricing, delivery, quality, as well as maintain and update key client contacts associated with the account.
- Interact with key client contacts as needed or as directed.
- Keep appropriate project team members informed of status, delivery issues, and other areas as needed.
- Maintain updates to project status including timelines and deliverable dates and financial data.
- Works with offices to ensure that client specific requirements are understood and followed.
- Works with offices on change order requests to ensure timely delivery to client and approval.
- Partner with financial analysts/ accountants and the project team to support proposal and project registration setup as needed.
- Work with NAM to develop/maintain any Program Manual or related documents.
- Support project/program leadership with client communication plans.
- Maintain, communicate, and track milestones to project team.
- Support project/program manager with resource management and resource assignment.
Compass Delivery Focus
- Maintains and updates the Terracon Client Portal, as applicable.
- Provides training and coaching to operational project managers and team members on the use and applicability of Compass to enhance the Client Experience.
- Works directly with Terracon Client Service Managers and/or Client Service Specialists to incorporate and progress the use of Compass, both internally and externally.
General
- Follow safety rules, guidelines, and standards for all projects. Participate in pre-task planning. Report any safety issues or concerns to management.
- Be responsible for maintaining quality standards on all projects.
- Perform other duties as assigned.
Requirements:
Requirements:
- Associate's degree and 7 years related experience. Or in lieu of a degree, a minimum of 9 years related experience.
- Bachelor's degree in related field preferred.
- A valid driver's license with acceptable violation history may be required.