Supervisor, Program Specialist

Get to know Summit Pacific Medical Center:

Your trusted partner in Health and Wellness, Summit Pacific is a vibrant and expanding public hospital district that operates a Critical Access Hospital with a Level IV trauma designation, three rural healthcare clinics, and a seven-day-a-week urgent care clinic. Our vision is "Through Summit Care, we will build the healthiest community in the Nation." Our hospital is unique due to its size and accessibility. We pride ourselves on our ability to give patients quick access to a provider.

• Critical Access Hospital
• 24/7 Emergency Department
• Level II Cardiac Center
• Level III Stroke Center
• Level IV Trauma Care

To learn more about Summit Pacific, visit www.summitpacificmedicalcenter.org

Pay Range (depending on experience):

$30.71 - $45.92

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Job Summary

The Program Specialist Supervisor provides supervision and operational oversight for program specialist staff to ensure safe, efficient, and high-quality patient care. This role is responsible for supervising program specialist personnel, developing and implementing standardized workflows, and promoting consistent practice across the organization through continuous training and performance monitoring. The Program Specialist Supervisor ensures compliance with Epic electronic medical record standards, identifies education and training opportunities, and delivers hands-on training as needed to improve documentation accuracy and workflow efficiency. Additionally, this position coordinates staffing, troubleshoots daily coverage challenges, conducts performance evaluations for staff, and collaborates with leadership in the development of Standardized Operating Procedures (SOP).

Job Specific Duties and Responsibilities

Provides day-to-day supervision and support to Program Specialists. Ensures compliance with processes and procedures, regulatory requirements, and Epic documentation standards. Develops, implements, and maintains standardized workflows and operating procedures across various lines of business. Monitors adherence to standardized procedures through audits, feedback, and continuous improvement efforts. Coordinates daily staffing and resolves coverage issues based on operational needs. Serves as the primary point of contact for staff regarding workflow barriers, safety concerns, and EMR-related questions. Identifies training needs and provides ongoing education, competency validation, and Epic training for staff. Conducts performance evaluations and provides coaching and corrective feedback to staff. Performs special projects and other related duties as assigned.

• Essential Job Function

Leadership Responsibilities - Supervisor

• Builds and Maintains Relationships: Interacts with direct-reports, co-workers and patients/customers in a professional, kind and tactful manner. Communicates a Compelling Vision and Direction: Understands and effectively promotes vision with direct reports. Assists in developing department plan to advance the vision. Demonstrates Effective Supervisory Skills: Successfully performs basic supervisory tasks, such as: Maintains equipment and physical space. Maintains appropriate staffing levels and competency of staff. Monitors and supervises staff performance, satisfaction and engagement. Maintains accurate and complete paper and electronic records. Ensure clinic processes meet regulatory requirements and federal, state and local laws. Develops Self and Others: Trains and guides direct reports. Participate in personal and professional development activities. Fosters an Environment of Trust and Integrity: Establishes open & honest communication with staff, peers & leadership. Maintains confidentially, follows through on commitments. Helps leadership develop, implement, and monitor department strategies and tactics. Ensure direct reports understand the strategic plan.

Organizational Responsibilities

In addition to the duties and responsibilities listed above, leaders are expected to support and uphold the Summit Pacific mission, vision and values; comply with policies, procedures, and regulatory requirements; and conduct themselves in an ethical, professional, respectful, and collaborative manner.

Required Education and Experience

• Associate's degree in healthcare administration, business administration, medical office administration, or related field, required
• Minimum 2-3 years of progressively responsible experience in healthcare administrative setting, required
• Minimum 2-3 years of supervisory or lead experience directing the work of staff, required
• Experience with electronic health records, required
• EPIC experience preferred

Required Licenses, Certifications and/or Registrations

N/A

Required Knowledge, Skills, Abilities

Problem solving and organizational skills required. Ability to lead employees and manage multiple priorities simultaneously. Ability to cultivate effective partnerships and work in collaboration with providers, other health care professionals, caregivers, patients and community members. Proficient in the use of current technology, including Microsoft Office products. Ability to learn and effectively use electronic medical records and other systems and equipment. Professional and effective written and verbal communication skills. Ability to identify and employ communication strategies appropriate to the audience. Ability to maintain accurate documentation and records in a timely manner.

Ability to work independently performing a wide variety of assignments that require the use of independent judgment, systems-thinking, problem-solving, organization, and prioritization skills.

Physical Requirements

• Lifting < 10lbs: Occasional (10-30% of the time)
• Lifting 10-35lbs: Seldom (1-10% of the time)
• Lifting > 35lbs: Never (0% of the time)
• Carrying < 10lbs: Occasional (10-30% of the time)
• Carrying 10-35lbs: Seldom (1-10% of the time)
• Carrying > 35lbs: Never (0% of the time)
• Pushing/Pulling: Occasional (10-30% of the time)
• Sitting: Frequent (30-70% of the time)
• Standing: Occasional (10-30% of the time)
• Walking: Occasional (10-30% of the time)
• Bending/Stooping: Seldom (1-10% of the time)
• Crouching: Seldom (1-10% of the time)
• Exposure to BBP: Frequent (30-70% of the time)

Sensory Requirements

• Vision: Within normal range, with or without corrective devices
• Hearing: Within normal range, with or without corrective devices
• Speech: Within normal range, with or without corrective devices

FTE:

1

Work Shift:

Exempt Staff

Working Location:

Elma, Washington

Benefits:

Our uniquely designed benefits are here to support you and your family in staying well, growing professionally and achieving financial security!

We take care of you, so you can focus on delivering our mission of caring for everyone, especially the most vulnerable in our communities.

Benefits offered by SPMC:

• Competitive Compensation
• Medical
• Prescription
• Dental (including Orthodontia)
• Vision
• Healthcare FSA and daycare FSA
• Daycare subsidized benefit
• Life Insurance
• Accidental Death and Dismemberment (AD&D)
• Short- and long-term disability
• Generous employer 403b match contributions for retirement
• 457 retirement account for additional funds
• Employee Assistance Program (EAP)
• Tuition reimbursement
• Smoking Cessation Assistance
• Employee Wellness Program
• Employee Committees to participate in such as Spirit Team
• Beautiful on-site gym for employees
• Instructor led fitness classes for employees, including Yoga, Kettlebells and Bootcamps
• Walking trails on site

Additional Information:

• Summit Pacific is a vibrant and expanding nonprofit public hospital district serving east Grays Harbor County, Washington. Founded in 1982, Summit Pacific now operates three locations comprised of a critical access hospital, primary care clinics, an urgent care clinic and range of ancillary and specialty services.
• Far enough to have privacy and enjoy the small-town lifestyle, yet close enough to have the benefits of the city. There are many year-round recreational activities in and around Grays Harbor such as:
• Hiking/ walking trails - whether you're looking for short easy walking trails or long hikes you can find many trails located either on site or just miles from Summit Pacific. There are many great hiking trails about an hour away at the Quinault Rainforest which is also the home of some of the largest trees in the world!
• Kayaking - There are many areas that are easily accessible and have beautiful views.
• Nature viewing - Multiple whale watching towers and tours, state parks, Olympic Game Farm (where you can feed the animals straight from your car)
• Fishing & Hunting - If you're looking for areas to hunt/ fish or looking for guided tours this is a great area! Westport is just 42 miles away with many opportunities to catch or buy fresh fish off the docks!
• Other activities - Multiple museums, winery, arcades, rentable mopeds, Seabrook (vacation beach town), many areas to surf for experienced surfers and surfing lessons for those who want to learn.
• Nearby colleges - Grays Harbor College is a community college located in Aberdeen with other community colleges located in surrounding areas, as well as some state colleges and universities in other areas of WA state.

Summit Pacific Medical Center is an equal opportunity provider and employer that is committed to a policy of non-discrimination on the basis of race, sex, age, religion, color, national origin, ancestry, disability, marital status, arrest and court record, sexual orientation, and status as a covered veteran. This policy covers admission and access to, and participation in, treatment and employment in the hospital's programs, activities, services, and employment.

This organization participates in E-Verify. E-Verify is a service that verifies authorization to work in the U.S. through the U.S. Department of Homeland Security (DHS) and the U.S. Department of Social Security (SSA). For further information on E-Verify contact DHS at 1-888-464-4218.