Supervisor Practice I | Specialties - Ocala Heath Brook | Day | Full-Time

Overview

The Supervisor Practice I serves as an onsite clinic operations and financial resource, supporting the Medical Director, Department Administrator, Practice Manager, staff, and patients. This role oversees financial processes, ensures efficient execution of daily business and clinical operations, and supervises assigned staff. The incumbent plays a key role in maintaining compliance, improving workflows, and enhancing patient and staff experiences.

Responsibilities

• Act as an onsite operational and financial problem solver for clinic leadership and staff
• Oversee financial processes and ensure accurate execution of daily business office functions
• Supervise daily operations of assigned staff, including scheduling and workflow management
• Ensure compliance with UFHP policies and practice directives
• Address and resolve patient complaints, concerns, and service issues
• Communicate regularly with physicians and respond to operational needs
• Evaluate clinic financial and operational processes; recommend and implement improvements
• Support clinic operations including opening/closing procedures, facility maintenance, security concerns, and vendor/contractor coordination
• Promote a high standard of customer service and team collaboration

Qualifications

Minimum Education & Experience Requirements

• High school diploma or equivalent and four (4) years of financial or medical practice experience required

• Substitutions:

• Bachelor's degree may substitute for two (2) years of experience

• Associate degree may substitute for one (1) year of experience

• Experience with:

• Staff recruitment and hiring

• Performance evaluations and disciplinary actions

• One (1) year of supervisory experience preferred

Required Skills & Competencies

• Strong communication skills, including:

• Patient relations and conflict resolution

• Physician interaction

• Information dissemination across teams

• Knowledge of:

• Medical reimbursement guidelines

• Managed care and payor reimbursement practices

• Continuous quality improvement principles

• Customer service best practices

• Excellent organizational, multitasking, and problem-solving abilities

• Ability to work effectively in a team-oriented environment

Preferred Qualifications

• Experience with EPIC EHR
• Knowledge of CPT and ICD-10 coding
• National certification as a Procedural Coder