The Supervisor Physician Practice is responsible for coordinating the patient flow within the clinic. Performs various functions, including clerical, reception, scheduling, cashier, clinical support, and medical records while conveying a positive image of the clinic and providing excellent customer service.
Experience:
Two years'' health care operations support experience.
OR
Bachelor''s degree may substitute for required experience.
Education:
High School or equivalent
- Adheres to and has a basic understanding of the financial budget.
- Able to operate within the guidelines of the fiscal budget.
- Responsible for serving as the back-up to Patient Services Rep I and Patient Services Rep II: Researches all information for completing the billing process, including charge information from the physician. Keys charges and processes batches daily.
- Prepares bank/deposit summary after balancing payment to receipts.
- Possesses and applies a thorough knowledge of the practice management billing systems and the ability to apply the knowledge to all aspects of the patient account, including insurance, billing and collections.
- Familiar with the Fair Debt Collections Practice Act and complies with self-pay and bad debt policies.
- Reviews accounts for possible assignment to a collection agency; makes recommendations to Site Coordinator.
- Advises patient of collection and billing procedures and anticipated changes.
- Assists patients in understanding their liability and explains responsibility regarding their payment. - Researches all information for completing the billing process, including charge information from the physician.
- Reviews diagnosis and procedure codes for accuracy and enters data at point of service. Performs computer data entry, researches, and interprets complex information and maintains appropriate records.
- Processes referrals in an accurate and timely manner. Provides documentation on referrals that have been processed.
- Facilitates the collection of patient payments for services rendered. Provides account balance and collects the outstanding balance from patient. Reconciles daily cash fund and balances cash drawer. Prepares bank/deposit summary after balancing payment to receipts.
- Greets, welcomes and promotes cooperation and superb customer relations to all who enter the clinic.
- Facilitates patient flow through the clinic.
- Verifies the collection of patient payments for services rendered. Provides account balance and collects the outstanding balance from patient. Reconciles daily cash fund and balances the cash drawer.
- Obtains and edits patient and insurance information in the clinic''s computer system, while ensuring all information is accurate.
- Maintains a general knowledge of the health plans including co-pays, deductibles and co-insurance.
- Informs patients of their rights and provides upon request the information regarding Advance Directives.
- Schedules and reschedules patient appointments. Demonstrates appropriate phone etiquette while coordinating calls for the clinic.
- Maintains current patient charts/files and appropriate information. Files medical records and demonstrates appropriate response to medical record request/release.
- Performs a variety of clerical duties (answers telephone calls, retrieves medical records, records data, types memorandums, etc.) in a timely and efficient manner.
- Adheres to and has a basic understanding of the financial budget.
- Able to operate within the guidelines of the fiscal budget.
- Responsible for serving as the back-up to Patient Services Rep I and Patient Services Rep II: Researches all information for completing the billing process, including charge information from the physician. Keys charges and processes batches daily.
- Prepares bank/deposit summary after balancing payment to receipts.
- Possesses and applies a thorough knowledge of the practice management billing systems and the ability to apply the knowledge to all aspects of the patient account, including insurance, billing and collections.
- Familiar with the Fair Debt Collections Practice Act and complies with self-pay and bad debt policies.
- Reviews accounts for possible assignment to a collection agency; makes recommendations to Site Coordinator.
- Advises patient of collection and billing procedures and anticipated changes.
- Assists patients in understanding their liability and explains responsibility regarding their payment. - Researches all information for completing the billing process, including charge information from the physician.
- Reviews diagnosis and procedure codes for accuracy and enters data at point of service. Performs computer data entry, researches, and interprets complex information and maintains appropriate records.
- Processes referrals in an accurate and timely manner. Provides documentation on referrals that have been processed.
- Facilitates the collection of patient payments for services rendered. Provides account balance and collects the outstanding balance from patient. Reconciles daily cash fund and balances cash drawer. Prepares bank/deposit summary after balancing payment to receipts.
- Greets, welcomes and promotes cooperation and superb customer relations to all who enter the clinic.
- Facilitates patient flow through the clinic.
- Verifies the collection of patient payments for services rendered. Provides account balance and collects the outstanding balance from patient. Reconciles daily cash fund and balances the cash drawer.
- Obtains and edits patient and insurance information in the clinic''s computer system, while ensuring all information is accurate.
- Maintains a general knowledge of the health plans including co-pays, deductibles and co-insurance.
- Informs patients of their rights and provides upon request the information regarding Advance Directives.
- Schedules and reschedules patient appointments. Demonstrates appropriate phone etiquette while coordinating calls for the clinic.
- Maintains current patient charts/files and appropriate information. Files medical records and demonstrates appropriate response to medical record request/release.
- Performs a variety of clerical duties (answers telephone calls, retrieves medical records, records data, types memorandums, etc.) in a timely and efficient manner.