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Supervisor-Patient Reg

Samaritan Health Services

Albany, OR

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JOB DETAILS
SKILLS
Communication Skills, Customer Satisfaction, Customer Support/Service, Customer/Client Research, Demographics, HIPAA (Health Insurance Portability and Accountability Act), Healthcare, Identify Issues, Information/Data Security (InfoSec), Operations Management, Options Analysis, Patient Care, Patient Confidentiality, Patient Registration, People Management, Presentation/Verbal Skills, Problem Solving Skills, Quality Metrics, Risk, Writing Skills
LOCATION
Albany, OR
POSTED
3 days ago
  • JOB SUMMARY/PURPOSE
    • Supervises Patient Registration staff. Responsible for managing day-to-day operations as defined by Operations Manager and PFS Director. Works closely with other departments to establish and maintain work flows.
  • DEPARTMENT DESCRIPTION
    • The Registration/Access teams at Samaritan Health Services work closely with patients from the moment the patient walks into the facility. We carefully and thoroughly check demographic information and serve as a gateway to the patient’s services within our facility. We are often the first person patient’s encounter upon arrival and we excel at making sure their visit starts with a friendly smile and a positive interaction.
  • EXPERIENCE/EDUCATION/QUALIFICATIONS
    • High school diploma or equivalent required.
    • Three (3) years Patient Access related experience required.
    • Previous leadership/supervisory experience preferred.
  • KNOWLEDGE/SKILLS/ABILITIES
    • Customer Service: Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction.
    • Communication: Effective written and oral communication skills to explain complex issues, exchange information between team members, and tactfully discuss quality issues. Ability to perform group presentations and listen to and understand complex information and ideas.
    • Stress tolerance/Self control: Ability to maintain patience and composure, control emotions, set clear boundaries and moderate high stress, difficult situations.
    • Confidentiality: Knowledge of State and Federal (HIPAA) laws pertaining to confidentiality of protected health information. Ability to comply with laws and maintain confidentiality of patient information.
    • Adaptability/Flexibility: Ability to respond quickly and appropriately to urgent medical situations that may arise with high risk or diverse patient populations. Ability to adjust actions in relation to others and adapt treatment to offer best possible care to patients.
    • Problem Solving: Ability to identify complex problems, review related information, employ creativity and alternative thinking to develop and evaluate options and implement solutions.
  • PHYSICAL DEMANDS

    • Rarely
      (1 - 10% of the time)

      Occasionally
      (11 - 33% of the time)

      Frequently
      (34 - 66% of the time)

      Continually
      (67 – 100% of the time)

      CLIMB - STAIRS

      LIFT (Floor to Waist: 0"-36") 0 - 20 Lbs

      LIFT (Knee to chest: 24"-54") 0 - 20 Lbs

      LIFT (Waist to Eye: up to 54") 0 - 20 Lbs

      CARRY 1-handed, 0 - 20 pounds

      CARRY 2-handed, 0 - 20 pounds

      BEND FORWARD at waist

      KNEEL (on knees)

      STAND

      WALK - LEVEL SURFACE

      ROTATE TRUNK Standing

      REACH - Upward

      PUSH (0-20 pounds force)

      PULL (0-20 pounds force)

      SIT

      ROTATE TRUNK Sitting

      REACH - Forward

      MANUAL DEXTERITY Hands/wrists

      FINGER DEXTERITY

      PINCH Fingers

      GRASP Hand/Fist

      None specified

About the Company

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Samaritan Health Services