SUPERVISOR- PATIENT EXPERIENCE - PATIENT EXPERIENCE

SUPERVISOR- PATIENT EXPERIENCE - PATIENT EXPERIENCE

Search All Jobs Search All Internal Jobs Physician & Advanced Practice Clinician Jobs Access Your Account

SUPERVISOR- PATIENT EXPERIENCE - PATIENT EXPERIENCE

Wausau, WI

Back

SUPERVISOR- PATIENT EXPERIENCE - PATIENT EXPERIENCE

• Category: Management
• Location: Wausau, WI
• Job Schedule: FULLTIME
• Job Number: 122074

Apply To Job

Compassion. Accountability. Collaboration. Foresight. Joy.

These are the Aspirus Core Values; and we are looking for the BEST around to join us as we demonstrate those values Every. Single. Day.

Aspirus Wausau Hospital in Wausau, WI is seeking a SUPERVISOR to join our PATIENT EXPERIENCE team!

The Patient Experience Supervisor is responsible for supervising and supporting the implementation of patient experience strategies that align with the organization''s mission, vision, values, and goals. This position reports to the Aspirus Medical Group Vice President of Operations. The supervisor oversees the management of patient complaints and grievances, supports service recovery, and ensures a consistent, high-quality experience for patients and families across the care continuum.

HOURS: Full-Time or 1.0 FTE, 80 hours every pay period, day only

Experience/Qualifications

• Preferred: Associate''s or Bachelor''s degree in healthcare administration, nursing, business, or related field.
• Required: 2-5 years of experience in healthcare or patient/customer service role
• Preferred: Experience with patient complaint/grievance management, service recovery, and quality improvement. At least 2 years in a supervisory or patient experience role.

Employee Benefits

• Full benefits packages available for part- and full-time status.
• PTO accrual from day one!
• Generous retirement plan with match available.
• Wellness program for employees and their families.

Aspirus Wausau Hospital, the flagship of the Aspirus system, serves northeastern Minnesota, northern and central Wisconsin, and Michigan''s Upper Peninsula. Aspirus Wausau Hospital provides primary, secondary and tertiary care services as a regional referral center. Specialty referral service emphasis exists in cardiology and cardiothoracic surgery, orthopedics and cancer. The hospital has an average daily inpatient census of 160 with approximately 15,000 admissions per year. Outpatient visits exceed 50,000 and there are also more than 24,000 annual emergency department visits. Best known for its world-class cardiovascular program, Aspirus Wausau Hospital also provides leading edge cancer, trauma, women''s health, and spine and neurological care. To learn more about Wausau click the following link: Wausau, Wisconsin

Our Mission: We heal people, promote health and strengthen communities.

Our Vision: Aspirus is a catalyst for creating healthy, thriving communities, trusted and engaged above all others.

As an Aspirus team, we demonstrate caring, we plan to impact the future, work with happiness and enthusiasm, recognize our power to make a difference and improve the health of our communities.

Aspirus Health is a nonprofit, community-directed health system based in Wausau, Wisconsin, serving northeastern Minnesota, northern and central Wisconsin and the Upper Peninsula of Michigan. The health system operates 18 hospitals and 130 outpatient locations with nearly 14,000 team members, including 1,300 employed physicians and advanced practice clinicians. For more information visit aspirus.org.

Click here to learn more.

Credentials:

Apply To Job

Apply To Job

Share Job

If you are experiencing issues with your password or logging in to your account, please reach out to our Help Desk at (715) 847-2300 for assistance.

2023 Aspirus, Inc. All Rights Reserved

Privacy Policy | Terms of Service

*