Supervisor, Patient Access Overnight 11P-7A, M-F

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Job Summary

The Supervisor, Patient Access is responsible for supervising staff and processes of Admitting and various Patient Access teams throughout UMC campuses.

Reports to:

Job Specific Responsibilities

Daily assignments may include but are not limited to:

• Perform registration and admitting duties when short-staffed or necessary.
• Ensure appropriate staffing levels at all times.
• Evaluate staff and provide timely feedback including progressive disciplinary action.
• Complete performance appraisals timely.
• Review and audit individual staff performance to identify training issues.
• Manage staffing within the constraints of the department budget.
• Assist in developing the Operating and Capital budgets.
• Process all new hires timely and ensure the department checklist is completed and in the employee's HR file.

Education and Experience-

• Bachelor's degree in a Business related field + 1 year of experience

OR

• +6 years relevant work experience
• +3 years customer service experience
• +3 years leadership experience, leading people and/or processes

Required Licensures/Certifications/Registrations

• Medical Terminology

Skills and Abilities-

• Knowledge of Medical Record Coding is helpful
• Operate PC and mainframe system
• Extensive knowledge in all Microsoft Outlook Applications
• Analyze reports and detect operational issues
• Identify problems/opportunities and design, implement resolutions
• Communicate effectively in verbal and written formats
• Possess strong analytical and quantitative skills as well as positive interpersonal skills
• Change oriented/innovative attitude
• Exceptional customer service, Financial analytical ability, and exceptional management skills

required

Interaction with Other Departments and Other Relationships

Interacts with patients, visitors, family members, and staff of all hospital departments within UMC

Physical Capabilities

Visual and auditory acuity required continuously. The ability to speak is required frequently. The ability to sit for extended periods is required frequently. Typing is required continuously. Lifting/carrying requirements are light but may occur moderately. The ability to walk/transport oneself in a timely manner is required frequently.

Environmental/Working Conditions

Position is indoors and not prone to hazardous materials but may experience constant changing indoor temperatures

Direct Reports

N/A

UMC Health System provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

• Request for accommodations in the hire process should be directed to UMC Human Resources.*