Supervisor-Patient Access - Ephrata - Evenings

Duties and Responsibilities

Essential Functions:

• Ensures that the department functions run efficiently and effectively by overseeing day to day functions, scheduling staff and expediting problems.
• Ensures accurate financial and demographic information has been obtained and properly entered into the appropriate records.
• Coordinates with medical/clinical and administrative staff to ensure appropriate arrival, registration, and pre-service responsibilities of patients and compliance with third party payers and other regulations are complete.
• Supervises Patient Access department responsibilities.
• Develops, revises, and maintains area specific policies and procedures, evaluates and monitors goals and objectives, promotes LDMS standards for process improvement and quality assessments, and monitors safety, environmental and infection control standards.
• Promotes the active engagement of all employees and supports recognition of staff accomplishments.
• Investigates and follows up on SRS/CRS and reports from patients and department concerns, auditing when necessary.
• Oversees the reporting process for their assigned Patient Access department. Resolves errors, exceptions and unreconciled items promptly.
• Plans, conducts and supervises assigned projects.

Common Expectations:

• Selects, trains/orients, assigns staff, evaluates performance on a monthly/quarterly and annual basis, prepares and/or assists with work schedules, provides training and continuing education of staff and initiates/makes recommendations for personnel actions.
• Enhances professional growth and development through participation in educational programs, current literature, in-service meetings, and workshops.
• Attends meetings as required.
• Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.