Supervisor - Ops

Maximus is seeking an OPS Supervisor to support our OPM - FEHB program.Position is contingent upon contract award - This is a fully remote role. - Must be a U.S. citizen.- Equipment will be provided but must meet the remote position requirement provided below. - Must have the ability to pass a federal background check. Remote Position Requirements: - Internet speed of 25mbps or higher required / 50 Mpbs for shared internet connectivity (you can test this by going to www.speedtest.net).- Minimum 5mpbs upload speed.- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the home internet router.- Private work area and adequate power sourceEssential Duties and Responsibilities: - Responsible for assigning day-to-day work items. - Monitor employee performance for compliance with established protocol (SLA). - Work closely with other functional departments to ensure all work is completed timely and accurately. - Effectively lead, coach, train, and counsel direct reports. - Research and respond to any escalated inquiries and requests in a timely, professional, and informative manner. - Produce weekly/monthly reports to be presented to staff.