Supervisor, Operations Processing & Transactions

Position Summary:
The Supervisor, Operations Processing and Transactions leads a high-volume team responsible for onboarding conversion events and establishing new accounts for primarily investment-only clients. This role oversees day-to-day operational processing, work allocation, quality control, and team performance while ensuring adherence to regulatory and SOX-related documentation requirements. The supervisor partners with stakeholders to drive operational excellence, support business growth initiatives, and create a culture focused on accountability, continuous improvement, and exceptional service. The role also plays a key part in developing crew, managing workflow priorities, and ensuring accurate and timely completion of onboarding activities.

Responsibilities:

• Lead, coach, and develop a team responsible for onboarding conversion events and new account establishment for investment-only clients.

• Manage daily workflow distribution and capacity planning to ensure timely and accurate processing of onboarding activities.

• Monitor operational metrics, productivity, quality, and service levels to identify trends and drive performance improvements.

• Ensure adherence to SOX controls, regulatory requirements, and internal policies governing account setup and documentation.

• Establish clear performance expectations, provide ongoing feedback, and conduct performance evaluations in accordance with Human Resources policies and procedures.

• Identify and implement process improvements that enhance operational efficiency, reduce risk, and improve the client onboarding experience.

• Partner with internal stakeholders across Operations, Workplace Solutions, Compliance, and other business areas to support increasing onboarding volumes and business initiatives.

• Foster a collaborative and inclusive team environment characterized by open communication, accountability, and continuous learning.

• Resolve escalated operational issues and support risk mitigation efforts through effective oversight and decision-making.

• Participate in departmental initiatives, projects, and change management efforts that improve team effectiveness and operational outcomes.

Qualifications:

• Bachelor’s degree or equivalent combination of training and experience required.

• Minimum of three years of related operations, financial services, or transaction processing experience required.

• Previous experience leading people, coaching employees, or serving in a team lead capacity preferred.

• Experience managing high-volume operational workflows and meeting performance and quality objectives preferred.

• Knowledge of account onboarding, conversion processing, operational controls, and regulatory requirements preferred.

• Demonstrated ability to analyze operational data, prioritize workload, and make informed business decisions.

• Strong leadership, communication, relationship management, and problem-solving skills.

• Proven ability to drive process improvements and support organizational change in a fast-paced environment.

Special Factors

Sponsorship

About Vanguard

At Vanguard, we don't just have a mission—we're on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.