Alliance/Partner Management, Billing, Childcare, Continuous Improvement, Customer Escalations, Customer Support/Service, Documentation, Establish Priorities, Genetics, High School Diploma, Leadership, License Management, Licensing, Licensing Compliance, Maintain Compliance, Metrics, Military, Multilingual, Multiplatform/Cross-Platform, Onboarding, Operational Communications, Operational Improvement, Operational Support, Operations Management, Performance Management, Project Execution, Project Planning, Project Tracking, Project/Program Management, Quality Assurance, Quality Assurance Methodology, Regulations, Regulatory Compliance, Regulatory Requirements, Reporting Dashboards, Risk Management, Staff Training, Systems Maintenance, Team Lead/Manager, Training/Teaching, Trend Analysis
Applications will be received until July 14, 2026. If the position is not filled by then, we may consider applications submitted after the deadline. Interested applicants must apply online by visiting the Denver Public Schools job board at careers.dpsk12.org.
About this job:
Lead customer service, compliance, and family support operations for the Extended Learning and Community Schools (ELCS) Department by overseeing licensing compliance, program quality, stakeholder engagement, project execution, and team performance. Ensure all licensed school age child care programs and child care centers comply with Colorado Department of Human Services licensing requirements and District policies and procedures, while delivering consistent, effective, and high quality services across all programs and sites.
What DPS Offers You:
- A Culture that values Equity, Accountability, Integrity, Collaboration and Fun with a shared vision that Every Learner Thrives.
- Salary Range. $56,505 - $67,805
- Click here for more information on compensation for these roles.
- In addition to competitive compensation, DPS has other Total Reward offerings such as; time off, health and wellness benefits, and PERA Retirement.
What You'll Do:
- Foster a positive department culture through collaboration, accountability, professionalism, continuous improvement, and exceptional customer service
- Manage onboarding, licensing compliance, child care licenses, business licenses, and licensing databases for all Discovery Link sites, ensuring adherence to regulatory requirements
- Develop and maintain systems for tracking child files, staff records, trainings, qualifications, licensing documentation, and compliance activities
- Lead internal licensing inspections, annual site visits, quality assurance processes, and responses to licensing inspection reports in partnership with supervisors and leadership
- Design, facilitate, and coordinate professional development and training opportunities for support staff; represent the department at licensing and quality meetings as needed
- Oversee family support operations, including registration, scheduling, billing, account escalations, and customer service processes, ensuring an efficient and positive family experience
- Lead the development, quality assurance, and implementation of family facing communications across multiple platforms, ensuring accuracy, accessibility, multilingual compliance, and alignment with department standards
- Use data, dashboards, service metrics, survey feedback, and trend analysis to evaluate performance, improve operations, inform decision making, and strengthen program outcomes
- Manage strategic projects and program initiatives by establishing priorities, overseeing work plans, mitigating risks, tracking milestones, and evaluating results for continuous improvement
- Build and maintain strong partnerships with internal and external stakeholders, supervise and develop team members, and ensure consistent implementation of enrollment, communication, operational, and family engagement strategies across all sites
- Other duties as assigned
What You'll Need:
- Minimum Bachelor's or relevant work experience
- Lead for racial and educational excellence and work to dismantle systems of oppression and inequity in our community, along with believing in and supporting all students so they feel seen and heard with access to high quality education.
- Live and work with a permanent home address in Colorado while working with us.
- Have the ability with or without accommodations to meet the physical demands of the position.
Denver Public Schools is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, gender expression, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or any other status protected by law or regulations. It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors.
Students First. Integrity. Equity. Collaboration. Accountability. Fun
Denver Public Schools is committed to meeting the educational needs of every student with great schools in every neighborhood. Our goal is to provide every child in Denver with rigorous, enriching educational opportunities from preschool through high school graduation. DPS is comprised of nearly 200 schools including traditional, magnet, charter and alternative pathways schools, with an enrollment of more than 90,000 students.
DPS has become the fastest-growing school district in the country in terms of enrollment and the fastest-growing large school district in the state in terms of student academic growth. Learn more at dpsk12.org.