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Supervisor of Employee Relations

Love's Travel Stops & Country Stores

Oklahoma City, OK

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JOB DETAILS
SKILLS
Alternative Energy, Americans with Disabilities Act (ADA), Best Practices, Call Center Operations, Call Centers, Call Volume, Coaching, Communication Skills, Conflict Resolution, Continuous Improvement, Corporate Policies, Cross-Functional, Customer Relations, Detail Oriented, Disciplinary Action, Documentation, Employee Relations, Employment Law, HRIS/HRMS, Human Resources, Human Resources Certification, Human Resources Strategy, Interpersonal Skills, Leadership, Legal, Legal Standards, Maintain Compliance, Manufacturing, Microsoft Excel, Microsoft Office, Organizational Skills, PHR (Professional in Human Resources), People Management, Performance Management, Problem Solving Skills, Process Improvement, Process Management, Retail, Risk, Risk Management, SPHR (Senior Professional in Human Resources), Service Delivery, Society for Human Resource Management (SHRM), Staff Requirements, Team Building, Team Lead/Manager, Telephone Skills, Telephone Triage, Time Management, Training/Teaching, Trend Analysis, Truck Driver, Wholesale Industry, Workplace Issues
LOCATION
Oklahoma City, OK
POSTED
30+ days ago
Benefits: _*_ _Fuel Your Growth with Love's - company funded tuition assistance_ _* Paid Time Off * 401(k) – 100% Match up to 5% * Medical/Dental/Vision Insurance after the first of the month after 30 days * Competitive Pay * Career Development *_


Welcome to Love's: Our Employee Relations (ER) Supervisor plays a vital role in supporting our field teams and leaders nationwide. This position is a contributor and oversees a team, handling the intake, evaluation, and recommendations for employee relations issues. Working closely with Operations and HR Business Partners (HRBPs), the supervisor helps ensure ER matters are resolved consistently, fairly, and promptly, while fostering a “Team First” environment. Responsibilities include managing ER cases, such as intake calls, investigations, consultations, and ensuring that actions align with company policies, legal standards, and business goals.


Job Functions:


+ Lead and develop Employee Relations team members through coaching, performance management, and continuous feedback

+ Identify trends in ER cases and call volume; provide data-driven insights and recommendations to leadership

+ Oversee ER intake processes, including managing intake calls, triaging concerns, and ensuring accurate documentation of cases

+ Monitor and manage ER call volume, ensuring appropriate staffing, responsiveness, and service level expectations are met

+ Serve as escalation point for complex, high-risk employee relations issues and investigations

+ Partner closely with Operations leaders and HR Business Partners (HRBPs) to resolve employee relations concerns timely

+ Provide expert guidance on employee relations matters including investigations, disciplinary actions, conflict resolution, and policy interpretation

+ Ensure timely, thorough, and compliant investigations and documentation of employee relations cases

+ Champion a customer-first, solutions-oriented approach in handling employee concerns

+ Act as an employee advocate and change agent, balancing employee needs with business priorities

+ Maintain in-depth knowledge of employment laws and regulations (e.g., ADA, FLSA, EEO) to mitigate risk and ensure compliance

+ Develop and deliver training to leaders on employee relations topics, investigations, and best practices

+ Drive continuous improvement in ER processes, tools, and service delivery models

+ Support legal and risk teams with documentation and case information as needed

+ Lead or participate in strategic HR and Employee Relations projects and initiatives

+ Other duties as assigned


Experience and Qualifications:


+ Bachelor’s Degree in human resources, Business or similar field of study preferred

+ HR Certification (SHRM CP/PHR/SHRM SCP/SPHR) preferred

+ 5+ years of progressive HR experience, with a strong focus on Employee Relations

+ Demonstrated experience managing complex employee relations cases and investigations

+ Experience in high-volume environments such as retail, call center, operations, or manufacturing preferred

+ Experience managing intake processes and/or call center environments strongly preferred

+ Proven ability to partner with cross-functional stakeholders including Operations and HRBPs

+ Demonstrated success in leading teams and driving HR initiatives to completion

+ Hard skills: Proficient in Microsoft Office (including Excel) and HR systems

+ Soft Skills: Strong leadership, communication, and interpersonal skills; ability to manage high-volume workloads; strong decision-making and problem-solving skills; ability to handle sensitive and confidential situations with professionalism; strong organizational and time management skills; customer-focused mindset; ability to influence and partner effectively across functions; high attention to detail; ability to remain composed under pressure


This position is based at Love's Corporate office in Oklahoma City.


#LI-Onsite


Our Culture:


Fueling customers' journeys since 1964, innovation leads the way for this family-owned and operated business headquartered in Oklahoma City. With nearly 40,000 team members, travel stops are the core business along with products and services that provide value for professional drivers, fleets, traveling public, RVers, alternative energy and wholesale fuel customers. Giving back to communities and an inclusive workplace are hallmarks of the award-winning culture.


Love's is an Equal Opportunity Employer. Veterans encouraged to apply.
EOE-Protected Veterans/Disability

About the Company

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Love's Travel Stops & Country Stores