Supervisor of Credit and Collections

Summary of Position:

he Collections Supervisor is responsible for overseeing the daily operations of the Orlando collections team, ensuring timely collection of outstanding receivables while maintaining strong customer relationships. This role provides leadership, coaching, and performance management to drive team effectiveness and reduce DSO.

Duties and Responsibilities:

• Supervise and support a team of collections specialists
• Monitor daily aging and prioritize collection efforts
• Ensure compliance with company policies and regulatory requirements
• Review and manage escalated accounts and high-risk customers
• Track key performance metrics (DSO, past due, cash flow)
• Partner with Sales, Customer Service, and Billing teams to resolve disputes
• Provide coaching, training, and performance evaluations
• Assist in developing and implementing collection strategies

Required Qualifications:

• Bachelor's degree in finance, Business, or related field (or equivalent experience)
• 3-5+ years of collections experience
• 1-2+ years of supervisory/leadership experience
• Strong knowledge of AR processes and credit principles
• Excellent communication and negotiation skills
• Problem-solving and decision-making
• Customer relationship Management
• Time management and prioritization
• Time management and prioritization

Preferred Qualifications:

• Telecom Experience
• Advanced Excel skills
• Experience with Salesforce