The Supervisor, Onboarding will lead a customer-facing segment of our business, designed to effectively onboard new providers, build lasting partnerships, and accelerate Invisalign growth in their practices. This role will support and report to the Onboarding Team Manager, customizing onboarding approaches to help providers implement Align's digital ecosystem in their offices and achieve both short-term and long-term goals.
Role expectations
Supervise a team of 12+ Onboarding Specialists and foster a strong sales culture.
Deliver training and development focused on quota attainment and team goals.
Provide vision, planning, and prioritization for team resources, delegating projects, duties, and objectives.
Enhance process efficiencies within the team.
Report on team metrics and results to department leadership and stakeholders.
Establish and maintain controls and feedback systems to monitor department operations.
Partner with the recruiting team on acquiring and retaining team members, assisting in the selection process.
Provide ongoing training, coaching, and mentoring for team members.
Analyze consumer engagement and implement measures to improve processes.
Maintain effective communication with consumers, field sales executives, and sales support team members.
Manage and assess employee competencies and development progressively.
Utilize internal tools for documentation and reporting; regularly run and review standard reports.
Participate in cross-functional teams and serve as the liaison for Customer Care.
Oversee the new hire onboarding and training process.
Conduct regular 1-on-1 meetings with representatives.
Assist in the formation and delivery of Business Reviews.
Lead the structuring of internal CRM to improve effectiveness and ease of reporting.
What we're looking for
Bachelor’s degree and/or equivalent experience.
2+ years of sales and/or management experience.
Inside sales experience, preferably in healthcare or technology.
Proven success in meeting or exceeding sales goals.
Ability to learn technical product knowledge in a highly complex industry.
Expertise in Microsoft Word, Excel, PowerPoint, Outlook, and Salesforce.com.
Successful track record of working with managers and executives at high levels, as well as end-users.
Proven problem-solving, analytical, and collaboration skills.
Experience in business analysis, including implementation, tracking, problem resolution, and reporting.
Pay Transparency
If provided, base salary or wage rate ranges are the range in which Align reasonably expects to set a candidate’s pay for the posted position. Actual placement depends on the individual skills and experience level of a candidate plus the total compensation and equity across team members. For other locations outside of the primary location, the base salary range will be adjusted geographically.
For Field Sales roles, the salary listed is the base pay only and does not include the applicable incentive compensation plan. A cost of living adjustment may be added to base pay for higher cost areas in the U.S.
Our internship hourly rates are a standard pay determined based on the position and your location, year in school, degree, and experience.
General Description of All Benefits
We are pleased to provide a general description of the benefits Align offers to full-time employees in this position.
Family Benefits. Align offers employees and their eligible dependents medical (with a Health Savings Account option for some plan offerings), dental, and vision in accordance with those plans. Align also offers to employees:
Discounts on Invisalign and Vivera to employees and their eligible dependents after 90 days of employment
Back-up Child/Elder Care and access to a caregiving concierge
Family Forming Benefits – Available to Employees, and their spouse or domestic partner, covered under one of Align’s health plans
Breast Milk Delivery and Lactation Support Services
Employee Assistance Program
Hinge Health Virtual Physical Therapy – Available to all employees and eligible dependents (age 18+) enrolled in an Align medical Plan
Employee benefits. Align offers its employees:
Short-term and long-term disability insurance in accordance with those plans.
Basic Life Insurance and Accidental Death and Dismemberment. Voluntary Supplemental Life Insurance for Employee, Spouse/Domestic Partner, and Child(ren) are available for purchase in accordance with those plans.
Flexible Spending Accounts– Employees may be eligible to participate in a health care account (including a limited health FSA if enrolled in a HDHP), dependent care account, and a pre-tax commuter benefit plan.
401k plan (with a discretionary Company match of 50% up to 6% of eligible earnings up to a maximum match of 3%.). Employer match vests after two years – 25% year one and 100% at year two. Align offers traditional, Roth, and after-tax options.
Employee Stock Purchase Program (Employees must work 20 hours or more and be employed on purchase date to be eligible).
Paid vacation of up to 17 days during the first full year of employment (currently accrued at the rate of 5.24 hours each pay-period), which carries over to a maximum cap of 30 days. Annual paid vacation time accrual increases based on tenure. Both exempt and non-exempt employees who work 32 hours or more per week receive prorated vacation accrual based on their regularly scheduled work hours and tenure.
Sick time is accrued throughout the year at the rate of one hour for every thirty worked. Employees can carry over unused sick leave each year, up to a maximum balance of 80 hours.
11 Company-designated paid holidays throughout the year.
If employed for at least 12 consecutive months, Align will grant up to 6 weeks of paid Parental Leave. If employed for less than 12 consecutive months, Align will grant up to 4 weeks of paid Parental Leave. All parental leave must be completed within one year of the birth or placement of the child. Parental leave is in addition to any state and/or local parental leave benefits. Three days of paid bereavement leave. In some cases, due to travel the amount of paid leave may be extended to 5 paid days off. To the extent applicable state or local law offers more generous benefits, Align complies with any such law.
Non-exempt employees will receive full pay for up to 10 days of jury duty. Exempt employees will receive their full salary during any week they serve and perform any work. Other insurance such as legal, critical illness, voluntary accident, long-term care, auto, home and pet insurance are available for purchase.
To the extent applicable state or local law offers more generous benefits, Align complies with any such law.