Supervisor - Meter Services

Supervisor - Meter Services

Salary

$60,320.00 - $75,920.00 Annually

Location

Finance Department, Round Rock, TX

Job Type

Full-Time

Job Number

SupvMeterSvcs_3431_Oct_2026

Department

Finance - Utility Billing

Opening Date

10/28/2026

Closing Date

11/11/2026 11:59 PM Central

• Description
• Benefits
• Questions

Description

Under general supervision, the Meter Services Supervisor exercises considerable judgment and applies knowledge of broadly defined practices, policies and procedures to supervise field personnel assigned to the meter services team and field work order operations. This position plans, conducts and coordinates activities of the meter services team and selects the methods, techniques and evaluation criteria for obtaining results.

Posted range is the starting salary. Pay rate offered is based on experience.

Examples of Duties

• Provides day-to-day leadership of and works with the meter services staff to ensure a high-performance, customer service-oriented work environment which supports achieving the department's and the city's mission, strategic plan, objectives and values.
• Develops, analyzes and reports AMI data and KPI metrics; utilizes data and analytics in recommending and implementing business processes and improvements.
• Inspects and evaluates work being performed by assigned staff; identifies problem areas and directs action to remedy and resolve. Approves timesheets and completes performance management for assigned staff.
• Participates in the development and implementation of goals, objectives, policies and priorities for assigned services and programs; identifies resource needs; recommends and implements policies and procedures.
• Oversees and directs all meter service operations, including the installation, maintenance, testing, work orders and troubleshooting of water meters. Schedules, evaluates and performs quality control on AMI meter maintenance. Oversees the detection and reporting of illegal meter connections and water theft.
• Investigates and responds to citizen complaints and concerns regarding metering issues, ensuring excellent customer service and satisfaction, and can de-escalate irate customers.
• Implements and conducts AMI software installations, programming, diagnostics training, AMI transmitting devices training, and guides and coordinates AMI mounting installation procedures.
• Collaborates with external vendors and departments professionally and as necessary to ensure the workflow process is working efficiently.
• Manages vehicle assignments and vehicle usage by assigned staff who use the City's vehicles to perform their duties; informs manager of vehicle rotations, repairs and accidents; coordinates with the Fleet Division regarding vehicle shortages; and coordinates with the Safety & Risk Management Division as needed.

Experience and Training

• High school diploma or GED.

• At least six (6) months of advanced study or training at a community college or a vocational, business, technical or correspondence school is preferred.

• Five (5) or more years of experience in AMI, Meter Maintenance, or Utility Services.

• One (1) year in a supervisory or lead capacity/role.

Certificates and Licenses Required

• Class D Water Distribution License or ability to obtain within one (1) year after hire.
• Valid Texas Driver License.

2026 CITY OF ROUND ROCK EMPLOYEE BENEFITS OVERVIEW

At the City of Round Rock, our employees drive our success. We believe serving the community starts with taking care of our employees. We're committed to offering competitive and comprehensive benefits that not only protect your health and financial future but also help you thrive both professionally and personally.

Health & Medical Coverage

Robust Medical Plans: Comprehensive in-network coverage, 100% covered preventive care, and competitive deductibles and out-of-pocket maximums. The City invests in employee well-being by paying a significant share of premiums and providing subsidies for dependent coverage.

No-Cost, On-Site Primary Care Health Clinic: Free primary care visits at RockCare for employees and eligible dependents, ensuring convenient, quality care.

Dental and Vision Benefits

Dental Plan: Low copays and in-network savings for exams, cleanings, fillings, and major dental procedures.

Vision Plan: Affordable vision coverage with benefits for exams, eyewear, and contact lens services-ensuring you see clearly every day.

Leave Benefits

Paid Parental Leave: Bond with your newest family member through paid parental leave that supports work-life balance when it matters most.

Generous Vacation and Sick Leave Accruals: Accrue 120 hours of vacation leave and 96 hours of sick leave in year one!

Personal Leave: Full-time exempt employees enjoy 40 hours of personal leave a year.

12 Paid City Holidays: A holiday schedule designed for rest, recharge, and time with family and friends.

Life, Disability, and Supplemental Insurance

Life & AD&D Insurance: Basic life insurance provided at no cost with optional voluntary coverage available to ensure your family's security.

Disability Coverage: Short- and Long-Term Disability plans protect your income in the event of illness or injury.

Supplemental Benefits: Accident, Critical Illness, and Hospital Gap insurance help cover unexpected costs, easing financial stress during tough times.

Flexible Spendings, Retirement & Savings

Flexible Spending Accounts (FSAs): Pre-tax options for health care and dependent care expenses that help you manage out-of-pocket costs.

2:1 Match on Texas Municipal Retirement System (TMRS) Retirement Pension: Secure your future with our TMRS retirement plan-your savings grow twice as fast! You contribute 7% of your pre-tax gross salary to an account that earns at least 5% interest every year. At retirement, the City matches your TMRS account 2:1 and also provides a supplement death benefit.

457(b) Deferred Compensation Plans: Boost your financial goals by deferring some of your pre-tax income and investing it for growth.

Tuition Assistance: Support for further education and career development.

Balancing Work and Life

Employee Assistance Program (EAP): Access free, confidential counseling services for personal or work-related challenges.

Legal & ID Theft Protection: Enjoy peace of mind with affordable legal assistance and identity theft protection for life's unexpected challenges.

Pet Insurance: Keep your furry family members healthy with optional pet insurance that helps cover vet costs.

Wellness Benefits:

Free 24/7 gym access with showers, lockers, and modern equipment.

Free Round Rock Public Library card with access to LinkedIn Learning training.

Free Yoga and Strength/Conditioning classes.

Free or discounted memberships to local recreation centers and access to community resources.

Free pool passes (excluding RockNRiver).

Free access to training courses, online and in-person.

And so much more!

Visit our benefits website or look at our benefits guide to learn more!

01

Do you have a High School Diploma or GED equivalent?

• Yes
• No

02

Do you have at least six (6) months of advanced study or training at a community college or a vocational, business, technical or correspondence school?

• Yes
• No

03

How many years of experience in AMI, Meter Maintenance, or Utility Services do you have?

• None
• Less than five (5) years.
• More than five (5) years, but less than six (6) years.
• More than six (6) years, but less than seven (7) years.
• More than seven (7) years.

04

How many years of experience do you have in a supervisory or lead capacity/role?

• None
• Less than one (1) year.
• More than one (1) year, but less than two (2) years.
• More than two (2) years, but less than three (3) years.
• More than three (3) years.

05

Do you currently possess, or are you able to obtain within one (1) year of employment, a Class D Water Distribution License issued by the Texas Commission on Environmental Quality (TCEQ)?

• Yes, I currently hold a Class D license
• No, but ABLE to obtain within one (1) year after hire.
• No, and I am UNABLE to obtain this license.

06

Do you possess a valid Texas Drivers License?

• Yes
• No, but ABLE to obtain prior to employment.
• No, I am ineligible for a drivers license.

Required Question

Employer City of Round Rock

Address 231 E. Main Street

Suite 100

Round Rock, Texas, 78664

Phone 512-218-5490

Website http://www.roundrocktexas.gov