POSITION SUMMARY:
A Maintenance Supervisor is responsible for leading and coaching a group of hourly associates in overseeing maintenance of distribution facilities, including conveyor, sortation, and other equipment repairs and maintenance within a state-of-the-art, high-technology distribution center. As well responsible for supporting the transition to "omni-channel" fulfillment processing.
REPORTS TO: Senior Manager, Maintenance
SUPERVISES: Technicians levels of 1 through 5
RESPONSIBILITIES:
- Ensure customer service, quality, and safety standards are met in an efficient and innovative manner; partner with all departments to address issues, where needed
- Direct preventative maintenance and repairs on conveyor and material handling equipment, electrical diagnosis and repair, facility maintenance and repair, and general construction
- Monitor execution and reporting of approved preventative maintenance (PM) and predictive maintenance (PdM) programs for all equipment in the distribution facility, (including yard tractor equipment)
- Maintain centralized organization of all mechanical and building drawings, equipment inventory, work order history and supplier/contractor contact listings
- Partner with facilities department to assure proper electrical, structural, and mechanical issues are addressed when creating, repairing, or replacing any property related to the distribution facility
- Ensure Maintenance and Operations team partner for best practices across distribution facilities
- File maintenance and centralized organization of all mechanical and building drawings, equipment inventory, work order history, and supplier/contractor contact listings
- Coordinate contractor work on-site to avoid interruption of facility operations and to remain within the constraints of DC needs and security
- Ensure Maintenance team acts as active participant in safety program development and committees
- Coach, develop, and train Maintenance team to facilitate performance of maintenance duties; keep the distribution facility clean, safe and operational at all times
- Develop structured training programs for team to gain working knowledge of PLC controls, forklift repairs/maintenance, Dematic put-to-light controls systems and general electrical work
- Promote and maintain high employee morale and safety, and counsel employees for unacceptable performance/attendance
- Provide training on aerial platform equipment (scissor and boom lifts)
- Partner with planning team to develop weekly maintenance PM and PdM tasks and schedules
- Oversee and enforce good record-keeping practices in MVP Plant in accordance with SOPs
- Measure and analyze key performance indicators to improve established processes and procedures
- Frequently inspect facilities to proactively detect potential problems and recommend the necessary repair or maintenance
- Work effectively with DC supervisors and managers to develop and maintain a positive employee relations environment
- Provide input in the development of maintenance budget, monitor spending, and report on operating costs within functional areas
- Administer company policies and procedures
- Additional duties as assigned
- Other duties as assigned
Learning & Development
- Infuse a team with passion, innovation, and teamwork through a focus on people and integrity - AEO, Inc.'s core values!
- Be a role model leader for others by: acting with integrity and respect, approaching responsibility with confidence and ownership, inspiring superior performance, and developing a track record of success.
- Manage team members coaching for growth and development; ensure department morale and engagement remains high.
- Utilize tools, resources, and new experiences to advance own skills and proactively seek out feedback to identify development opportunities.
- Champion change in a way that promotes and maintains high employee morale; strive for continuous improvements in all areas.
- Maintain a passion for winning!
AUTHORITY:
- Performance management and hiring of associates
- Dictate destination of workflow and human resources
- Prepare and present associate reviews
- Accident investigation and recommendation for corrective action
- Oversee corrective actions on performance of outside contractors
- Research sources and purchase electrical equipment and parts to support business needs and growth
QUALIFICATIONS:
- 2 years Previous Supervisor/Management experience in a warehouse/distribution/retail environment or equivalent; .com and/or "Omni-channel" retailing
- Minimum 5 or more years of previous maintenance experience
- Strong mechanical trade knowledge and experience
- Strong working knowledge and experience with electrical systems
- Strong knowledge and experience working with communication systems
- Knowledge of lean concepts and methodology
- Programmable Logic Controller (PLC) experience a plus
- Knowledge forklift and battery repair and maintenance, and preventative maintenance preferred
- Proficient in Google suite, gmail & Internet applications
- Strong analytical, prioritizing, interpersonal, problem-solving, & planning skills
- Strong verbal and written communication skills
- Demonstrated collaborative skills and ability to work well within a team
- Ability to work with and influence peers and senior management and not afraid to be hands on when required
- Ability to work in a fast-paced and deadline-oriented environment
- Demonstrates safety awareness through process driven risk mitigation
- Ability to simultaneously manage multiple projects with effective leadership,
- Self-motivated with critical attention to detail, deadlines, and reporting
PAY/BENEFITS INFORMATION:
- Actual starting pay is determined by various factors, including but not limited to relevant experience and location.
- Subject to eligibility requirements, associates may receive health care benefits (including medical, vision, and dental); wellness benefits; 401(k) retirement benefits; life and disability insurance; employee stock purchase program; paid time off; paid sick leave; and parental leave and benefits.
- Paid Time Off, paid sick leave, and holiday pay vary by job level and type, job location, employment classification (part-time or full-time / exempt or non-exempt), and years of service. For additional information, please click here.
- AEO may also provide discretionary bonuses and other incentives at its discretion.