Supervisor Live Streaming Studio - MGM Grand

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

As a Live Streaming Studio Supervisor, you will be responsible for directly leading the operation and conduct of the live games for our live streaming service. You will help hire and train Game Presenters and provide ongoing coaching and training to Game Presenters to maintain a professional and fun atmosphere for customers. You will be responsible for overseeing staff scheduling, resolving guest complaints, and other operational tasks to ensure department and regulatory standards are met. We are looking for someone who will be at the heart of the action and is passionate about leading a team and taking charge.

THE STARTING RATE: $25.50 Per Hour

THE DAY-TO-DAY:

• Leads and manages Game Presenter performance, ensuring exceptional guest service, consistent execution, and adherence to departmental policies and procedures

• Supports hiring, onboarding, and training of Game Presenters, including ongoing coaching, performance development, and reinforcement of standards

• Addresses escalated guest concerns, resolves gameplay errors in real time, and documents incidents as required

• Monitors studio operations, including technical performance and staffing levels, stepping in as a Game Presenter when needed

• Fosters a positive, professional, and collaborative team environment

THE IDEAL CANDIDATE:

• Must be a minimum of 21 years of age

• 1+ years of prior relevant experience in hospitality, entertainment, or front-facing guest service is required

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally

• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more!

• Free meals in our employee dining room

• Free parking on and off shift

• Health & Income Protection benefits (for eligible employees)

• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

VIEW JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=12867

Are you ready to JOIN THE SHOW? Apply today!