| Job Title: | Supervisor- Issue Resolution | | Keywords: | | | Number of Positions: | 2 | | | | Remaining Positions: | 2 | | | | Duties: | Monitors inbound assignment activity for system entry and client acknowledgement.
- Initiates the investigation of facts relating to reported issues and records findings in internal web based systems.
- Reviews and analyzes contractual obligations of contractors and client partners to determine best course of disposition
- Interacts with client adjuster, contractor and insured/homeowner (verbal and written) where necessary to determine and recommend resolution action plan and conclusion of reported issue.
- Reviews and analyzes contractor repair estimates of record for determination and confirmation of scope, pricing and other factors relative to the reported issue.
- Reviews and analyzes independent reporting to include Adjuster, engineer, environmental or product testing.
- Monitors time frames of pending issues and provides status update reports to client and management as required
- Researches federal, state and local jurisdictional requirements relating to building code and compliance
- Initiates formal notification to contractor insurance carrier and/or agent for matters requiring insurance policy intervention and coverage determination
- Understands and comprehends multiple network programs, guidelines and requirements.
- Develops and maintains thorough knowledge of XactAnalysis and Xactimate.
- Maintains communication with District Managers or other departments of specific contractor issues when necessary. | | Skills: | Ability to analyze and interpret contract terms and conditions
- Understanding of insurance terms, principles, concepts and practices
- Highly proficient and advanced computer skills
- Excellent attention to detail and organizational skills
- Good time management abilities - Strong analytical and problem solving ability
- Excellent written, verbal and oral communication skills
- Good interpersonal skills
- Good negotiation skills. | | Education: | Bachelor's degree in business administration, management, construction or related discipline
- Minimum of one year work experience required -
Multi line adjusting experience with emphasis on property/liability, familiarity with residential and commercial construction, restoration means and methods. | | Attachments: | |
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