Supervisor Interpretation Services- LBJ Hospital- Full-time

Harris Health is the public healthcare safety-net provider established in 1966 to serve the residents of Harris County, Texas. As an essential healthcare system, Harris Health champions better health for the entire community, with a focus on low-income uninsured and underinsured patients, through acute and primary care, wellness, disease management and population health services. Ben Taub Hospital (Level 1 Trauma Center) and Lyndon B. Johnson Hospital (Level 3 Trauma Center) anchor Harris Health's robust network of 39 clinics, health centers, specialty locations and virtual (telemedicine) technology. Harris Health is among an elite list of health systems in the U.S. achieving Magnet nursing excellence designation for its hospitals, the prestigious National Committee for Quality Assurance designation for its patient-centered clinics and health centers and its strong partnership with nationally recognized physician faculty, residents and researchers from Baylor College of Medicine; McGovern Medical School at The University of Texas Health Science Center at Houston (UTHealth); and The University of Texas MD Anderson Cancer Center.

At Harris Health, we prioritize the well-being of our most valuable asset--our people--ensuring a culture of compassion, collaboration and excellence in serving Harris County's most in need. With integrity and accountability at our core, we commit to 'leading with love', embodying our dedication to quality care, education, and a steadfast respect for every individual's contribution to our mission.

JOB SUMMARY: The Supervisor, Interpretation Services Call Center will oversee a group of Harris Health Spanish Interpreters. The incumbent will provide leadership and support to the department, including observation, mentoring and coaching of direct reports and conducts employee performance appraisals. The Supervisor identifies and assists in fulfilling the psychosocial needs of the non-English speaking patients, visitors and patients.

MINIMUM QUALIFICATIONS:

Education:

High School Diploma or GED required.

Licensure:

Certified Medical Interpreter or Certified Healthcare Interpreter preferred

Work Experience:

Four (4) years experience in medical interpretation in a health care setting or equivalent interpretation experience, healthcare experience preferred.

Languages:

Spanish required (Must pass a language proficiency examination as designated by Harris Health System)

Equipment Operated:

Computer, Fax Machine, Copy Machine, Projector, Adding Machine, Multiline phone.

SPECIAL REQUIREMENTS: (Check Applicable Areas)

Communication Skills:

Above Average Verbal (Heavy Public Contact)

Bilingual Skills Required Yes Languages: Spanish/ English

Writing/Composing (Correspondence / Reports)

Other Skills:

Medical Term Typing (wpm) 35 PC Word Processing

Work Schedule: Weekends Holidays Flexible

Other Requirements: Must be able to answer written questions in the desired language(s) and demonstrate the ability to interpret in that language. Proficiency assessment/ competency: Candidates must pass a language proficiency examination in medical terminology, Spanish and English.

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