Supervisor, Inside Sales - Final Control Valves

Company Description:  

For over 80 years, Puffer-Sweiven has set the standard in equipment and services for process control, automation, safety, and reliability. We help process-intensive facilities run more efficiently and safely by delivering quality products, technical support, and knowledgeable staff to implement the needed process solutions — with the goal of exceeding customer expectations. Our dedication brings the most advanced products and services to our customers throughout the Central and Gulf Coast regions of Texas.  

Specialties:  

As an Emerson Impact Partner, we offer a broad base of superior solutions including the top product lines for a given application. Our specialties at Puffer-Sweiven include:  

• Pressure Management  
• Isolation Valves & Actuation  
• Control Valves & Regulators  
• Process Control & Safety Systems  
• Oil & Gas Automation– fiscal custody metering, controls, and SCADA  
• Reliability Solutions & Services  
• Specialty Pumps & Rotating Equipment  
• Instrumentation  
• Maintenance & Repair Services   

DUTIES AND RESPONSIBILITIES

• Supervise, develop, and train sales skills through weekly meetings and one-on-one coaching for Technical Account Specialists and Sales Assistants. Train and coach personnel to achieve high performance.
• Manage Customer Service activities through strong communication with all involved parties, including Sales, Principles, and Customers to ensure customer satisfaction through pre-award, award and post-award activities.
• Customer Service management to include direct supervision of staff, maintain consistency and accuracy of orders, adhere to timeliness of quotations.
• Recommend and maintain work process procedures to ensure superior customer service. Monitor procedures to ensure on-time delivery and customer satisfaction. Analyze sales experiences and successes from one account or event and recommend best practices.
• Improve and maintain work process procedures for valued customer integration. Develop corrective action for long term fixes.
• Manage, develop, and train sales skills through weekly meetings and one-on-one coaching. Author and conduct annual performance reviews.
• Participate in strategic and tactical planning with individual Account Sales Team.
• Effectively interview, hire, retain, and train inside sales employees. Coordinate technical and product marketing training, as needed for Inside Sales support staff.
• Analyze sales experiences and successes from one account or event and leverage best practices.
• Assist in the development and implementation of strategic sales plans to accommodate corporate goals.
• May assist in preparing periodic sales reports showing sales volume, potential sales, and areas of proposed client base expansion, personnel production, resource allocations, sales volume ratio to resource.
• Review and monitor client and market behavior to determine what resources and/or tools can be used to create quantified value for our customer.
• Assist Account Managers in pursuit of orders. Assist Inside Sales Reps in troubleshooting orders that require special handling. May act as a resource in resolving customer issues brought to the Department by utilizing excellent Company process knowledge and strong skills in negotiating and selling.
• May meet with key customers, assisting outside sales with maintaining relationships and negotiating deals. May deliver sales presentations to key clients in coordination with account sales.

QUALIFICATIONS

• BS/BA degree and five plus years’ sales experience, or a combination of education and experience.
• Knowledge of products and services represented to the industries we serve including but not limited to control valves, regulators, isolation valves, actuators, relief valves, rupture discs, and measurement solutions.
• Good level of PC proficiency including MS Office products

Competencies

• Solid leadership skills that exhibit confidence in self and others; inspires and motivator.
• Demonstrates strong self-management skills to include a high degree of professionalism, planning (the ability to organize and manage multiple priorities), and sound judgement; Strong display of initiative and innovation.
• Ability to manage multiple tasks while maintaining organization, consistency, and accuracy within the order process.
• Excellent communication and personal skills as well as PC proficiency.
• Excellent organizational skills.
• Previous exhibition of leadership skills.
• Exhibits self-confidence and independent thinking.
• Ability to strategize and tactfully plan and perform in multi-dimensional environment.