Highlights
Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities. You will develop your leadership abilities, take ownership of important areas of the business, and contribute to a culture where teamwork, accountability, hospitality, and personal growth are valued.
Numbers & Facts
| Location | Indianapolis, IN |
| Salary | $20–$23 |
Description
At Chick-fil-A Beech Grove, our Supervisors play an important role in leading daily restaurant operations, supporting senior leadership, and ensuring our team consistently upholds Chick-fil-A standards. Supervisors demonstrate our Core Values, embrace the Chick-fil-A culture, and lead with a servant’s heart. They have a passion for serving others, strong character, and the ability to take initiative and work with a sense of urgency. Supervisors take ownership of specific areas of the business, such as food safety, guest experience, food quality, or training, and work toward measurable goals that drive improvement. Supervisors balance completing operational tasks with coaching and developing team members to strengthen performance and build a positive team culture. They are expected to lead by example, communicate effectively, and set a standard of excellence that others will follow. The ideal Supervisor candidate is dependable, coachable, self-motivated, people-focused, and committed to serving others while helping the restaurant succeed.
Reports to: Director team
Responsibilities
- Participate actively in day-to-day restaurant operations in a fast-paced, high-volume environment.
- Support senior leadership in executing operational priorities and ensuring the restaurant runs effectively.
- Ensure team members and leaders consistently follow Chick-fil-A standards, policies, procedures, and expectations.
- Uphold all components of Operational Excellence.
- Coach team members in real time to improve performance, strengthen skills, and encourage accountability.
- Lead by example by demonstrating professionalism, urgency, hospitality, teamwork, and a servant’s heart.
- Help open and/or close the restaurant and lead shifts as needed.
- Take ownership of a designated area of the business, such as food safety, guest experience, food quality, or training.
- Establish and work toward monthly and quarterly goals within the assigned area of responsibility.
- Monitor performance, identify opportunities for improvement, and implement solutions to recurring challenges.
- Address team member behavioral and performance concerns professionally and consistently, escalating issues when appropriate.
- Promote a positive work environment built on respect, encouragement, communication, and shared responsibility.
- Work collaboratively with other Supervisors and leaders to accomplish restaurant-wide goals and initiatives.
- Follow up on delegated tasks and assigned responsibilities to ensure expectations are completed accurately and consistently.
- Recognize strong performance and encourage team members to continue growing personally and professionally.
- Demonstrate initiative by identifying problems, taking appropriate action, and seeking opportunities to improve restaurant operations.
Competencies
- Highly dependable, responsible, and consistent in following through on commitments.
- Demonstrates Chick-fil-A Beech Grove’s core values and embraces the restaurant’s culture and expectations.
- Leads with humility, integrity, honesty, professionalism, and a genuine servant’s heart.
- Has a passion for serving guests and supporting the needs and development of team members.
- Demonstrates initiative, urgency, and a willingness to take ownership of responsibilities.
- Performs effectively in a fast-paced, high-pressure environment.
- Possesses strong communication and interpersonal skills.
- Demonstrates the ability to coach, encourage, and hold team members accountable.
- Approaches challenges with a solution-oriented mindset and sound judgment.
- Helps us maintain high standards for food safety, food quality, hospitality, cleanliness, and operational execution.
- Demonstrates organizational skills and the ability to prioritize multiple responsibilities.
- Works collaboratively with other leaders and embraces shared ownership of restaurant success.
- Is receptive to feedback and committed to personal growth and continuous improvement.
- Demonstrates the ability to establish goals, monitor progress, and follow through on expectations.
- Sets a positive example through attitude, work ethic, professionalism, and treatment of others.
Benefits
- FLEXIBLE SCHEDULING: We strive to provide scheduling flexibility that supports a healthy work-life balance while meeting the needs of our restaurant.
- CLOSED SUNDAYS: Enjoy Sundays off to spend quality time with family, friends, and personal interests.
- COMPETITIVE PAY: Receive competitive compensation with opportunities for growth and advancement within the restaurant.
- 401(k) RETIREMENT PLAN: Eligible team members can participate in our 401(k) retirement plan with employer matching, subject to plan requirements.
- PAID TIME OFF: Eligible team members have access to paid time off to support rest, personal needs, and time away from work.
- HEALTH AND WELLNESS BENEFITS: Eligible team members may have access to health, dental, and vision insurance.
- A PEOPLE-FIRST CULTURE: Be part of a team that values relationships, personal development, teamwork, and making a positive difference in the lives of others.
- SCHOLARSHIP OPPORTUNITIES: Eligible team members may apply for Chick-fil-A educational scholarships, with awards varying by program and year.
- LEADERSHIP DEVELOPMENT: Learn firsthand from experienced restaurant leaders and receive intentional coaching and development to help you reach your professional goals.
Requirements
- Previous Chick-fil-A experience preferred.
- Previous leadership or management experience preferred.
- Demonstrates a strong work ethic, dedication, and personal accountability.
- Willingness to learn, accept feedback, and continue developing leadership skills.
- Excellent customer service and interpersonal skills.
- Ability to multitask, prioritize responsibilities, and make sound decisions in a fast-paced environment.
- Strong communication, organization, and problem-solving skills.
- Ability to lead, coach, and hold others accountable to established expectations.
- Ability to meet the physical demands of the position, including lifting up to 50 pounds when required..
Work Schedule
- Full-time
- 8+ hour shifts.
- Weekend availability.
- Availability to work holidays when scheduled.
- Overtime may be required based on restaurant needs.
Our Commitment to Leadership
At Chick-fil-A Beech Grove, we believe great leadership begins with serving others. Our Supervisors play a vital role in creating a positive work environment, maintaining operational excellence, and helping team members reach their full potential. We are committed to providing meaningful coaching, intentional development, and opportunities for leaders to grow in their responsibilities and prepare for future advancement.
As a Supervisor, you will have the opportunity to make a meaningful difference in the lives of our team members and guests. You will develop your leadership abilities, take ownership of important areas of the business, and contribute to a culture where teamwork, accountability, hospitality, and personal growth are valued.
Chick-fil-A Beech Grove is independently operated, and employment decisions, policies, and benefits are determined by the local restaurant Operator, subject to applicable requirements.
*Benefits eligibility may depend on employment status and hours worked.*
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.