Detailed Description
This designated role is the first-tier level of the supervisor position. This individual has been with Netsync for 1.5-3 years and has mastered the roles/responsibilities of what it takes to be a field technician. This Supervisor I position will allow the candidates to be more involved with the PMO, Engineering, and Management departments while being able to implement a team of techs to successfully deploy customer assets. This individual will have mastered the Netsync delivery process and will ensure the following responsibilities are being met. The supervisor I position will be responsible for ensuring all ENG I-III are meeting Netsync standards while reviewing candidates quarterly. The supervisor I will always review their ENG III but ultimately work with other Supervisor I-III to review the pool of ENG-I-II that they worked with the most during Q1-Q4.
Roles and Responsibilities
- Implementation of new hardware and software in moderate-to-complex client network environments with guidance, review, and QA from Area Supervisors
- Be a team player with the ability to work with peers implementing Collaboration solutions for enterprise sized clients
- Provide Tier 1 support for network and Collaboration infrastructures.
- Demonstrate continued growth and independence when working with clients and teammates
- Support network standards, processes and security at client sites.
- Maintain a professional demeanor when dealing with client; work jointly through technicians or leadership.
- Participate in project meetings and design discussions.
- Communicate issues with team leads/supervisors
- Be able to approve/deny teams time cards and expenses
- Work in a fast-paced environment while maintaining a clean work environment.
- Participate in the delivery of project supplies.
- Fluent in project documentation; pre/post/client etc.
- Communicate project status and weekly activities to internal managerial staff
- Train new hires on expectations and standardizations.
- Lead small-medium sized deployments.
- Approve technician documentation and review
- Assist lead technician on-site to help sustain best practices on-site.
- Understands all internal processes.
- Conduct customer site walks for enterprise customers
- Be involved in all IKO/EKO meeting and be able to conduct all SAVANT duties pertinent to their projects
Additional Duties
- Ability to receive instruction and perform tasks in a timely manner from Manager
- Extensive knowledge of all tools and how to properly use them in client environments
- Ability to help create client schedules and meet those deadlines
- Skills to create and deliver presentations.
- Be able to review team members and provide constructive criticism across all QPR categories
- Ability to act as a coach and mentor others
- Time management skills, ability to execute subtasks in the project.
- Strong ability to accommodate different personality types
- Strong ability to make consistent good decisions based on the situation
- Client-service oriented
- Understand all internal HR processes
- Ability to travel more than 50%
Skills and Experience
- Mid-level knowledge of core technology services
- Be able to build off team strengths and weaknesses
- Must be able to document issues and be able to
- Mid-level knowledge of Layer 1-3 products; ability to configure and install them based on complex requirements
- Mid-level knowledge of network protocols and network design theory
- Strong interpersonal skills
- Excellent documentation skills
- Requires clear level thinking and the ability to react to situations accordingly
- 1-2+ years hands-on, technology related experience or equivalent education.
Minimum Qualifications/Technical and Educational Requirements
- Proven work experience dealing with client accounts, Basic hardware configurations, troubleshooting, and mid-level understanding of networking topologies and the OSI model
- High school diploma or higher
- Ability to utilize downtime to work towards career aligned certifications
- Ability to grow and flourish in an ever changing corporate environment
Training/Certifications
- Annual training budget as part of the Supervisor I role.
- Certifications to include:
- CompTIA Project+
- ITIL Foundation Ver. 4
- CAPM
- PMI-ACP
- DASM
- DASSSM
- Candidates Choice