Supervisor Grocery, Woodlake Market - Kohler

Location

Kohler WI Opportunity The Market Grocery Supervisor

The Grocery Supervisor is responsible for curating and managing the stores premium grocery, alcohol, gift, and retail products selection, ensuring an exceptional shopping experience for customers seeking craft, artisanal, and luxury food beverages and gifts. This role combines product expertise, merchandising skills, and customer engagement to elevate the stores reputation as a destination for fine merchandise.

SPECIFIC RESPONSIBILITIES

Team Leadership and Development

Manage daily operations of the grocery department, including dry goods, refrigerated, frozen, specialty produce, beer, wine & spirits, and gift items. Recruit, train, lead, and develop a team of retail associates, ensuring high performance and engagement. Maintain store cleanliness, organization, and visual appeal. Conduct regular performance evaluations and provide ongoing coaching. Foster a positive service-oriented team culture. Act in the capacity of store leaders as needed and serve as a member of the leadership team.

Product Expertise and Customer Engagement

Provide expert product knowledge and recommendations, including pairings and tasting notes, as well as educate customers on product origins, varietals, brewing, distilling methods, and seasonal offerings. Host tastings, promotional events, and educational sessions in collaboration with vendors. Resolve customer inquiries and complaints with professionalism and care. Foster a welcoming and upscale shopping environment.

Inventory Management

Oversee ordering, stocking, and inventory control of the grocery department. Monitor department sales, shrink, and labor, and accuracy of pricing and signage. Track sales trends and adjust inventory to reflect customer preferences and seasonal shifts. Ensure proper storage and handling of alcohol, dry goods, refrigerated, and frozen products to maintain quality. Collaborate with vendors and buyers to source premium and specialty items.

Merchandising and Presentation

Create visually appealing displays that reflect the stores upscale brand. Rotate stock and ensure compliance with freshness and expiration standards. Ensure accurate pricing, signage, and product rotation.

Compliance and Safety

Adhere to call local and state laws regarding alcohol sales and age verification. Train staff on responsible alcohol handling and customer interaction. Maintain documentation for audits and regulatory compliance. Ensure compliance with health, safety, and company standards. Will complete all duties and requests as assigned by management.

This is a full-time position working weekdays & weekends. Shifts vary between 6:00 am - 9:00 pm.