Supervisor, Food & Beverage

United Parks & Resorts

Tampa, FL

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JOB DETAILS

SKILLS

Amusement Parks, Communication Skills, Contact Management, Cost Control, Create Graphs, Food Quality, Food and Beverage Industry, Go Programming Language (Golang), Healthcare, Insurance, Interviewing Skills, Kronos Products, Legal, Maintenance Services, Mathematics, Microsoft Office, Multitasking, Presentation/Verbal Skills, Problem Solving Skills, Sanitation, Schedule Development, ServSafe Certification, Service Delivery, Writing Skills

LOCATION

Tampa, FL

POSTED

Today

Busch Gardens is a place of thrills, fun and positive, lasting memories. And that's just what its like to work here! As a key member of our team, you'll play a major role in bringing happiness and excitement to people from around the world. If you're dedicated, dependable and driven to deliver exceptional guest service, this is a place for you!Compensation:* $17.50What you get to do:You'll help lead and inspire a team to deliver great guest experiences from the get-go. You'll model and perform the highest standards of service as you foster a positive atmosphere for everyone you come into contact with. You will:* Create ambassador schedules and maintains Kronos reports* Prepare and track daily, weekly, and monthly reports* Address complaints and resolve problems* Supervise and train ambassadors* Plan, assign and direct work* Order and maintain products and supplies* Ensure food quality, guest service, profit enhancement, ambassador satisfaction and facility sanitation commitments are maintained to standards* Enter notifications for any needed repairs to keep facility maintained to standards* Record the day's events in communication log* Contact maintenance as necessary to maintain proper operation of all equipment and facility* Maintain repair log and control labor cost* Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws including interviewing, hiring, and training ambassadors; planning, assigning and directing work; appraising performance; rewarding and disciplining ambassadors; addressing complaints and resolving problems* Ensure excellent guest service by responding to guest requirements, expectations and needs* Other duties assigned* Occasionally assist other location and areas throughout the park as neededWhat it takes to succeed:* Have an Associate's degree (A.A.) or equivalent from two-year college or technical school; or equivalent combination of education and experience* Have strong written and verbal communication skills* Have strong basic math skills using whole numbers, common fractions and decimals* Ability to compute rate, ratio, percent, and be able to create and interpret graphs* Have working knowledge of the Microsoft Office Suite* Able to obtain ServSafe Manager Certification upon selection* Able to pass Alcohol training test upon selection* Able to pass Food Handlers test and maintain valid Food Handlers card* Able to lift 55 pounds with or without accommodations and stand for prolonged periods of time* Able to regularly use hands and fingers, reach with hands and arms, handle, feel, stoop, crawl or kneel* Able to handle multiple tasks and work in a fast paced environment* Able to work indoors and in outside weather conditions (i.e., sunny, wet and/or humid conditions)* Able to positively interact with park guests and coworkers of all ages, different ethnic/cultural backgrounds and/or language, and individuals with special needsThe perks of the position:* Paid Time Off* Complimentary Park Tickets and Passes* Park Discounts on Food and Merchandise* Medical, Dental, and Vision Insurance* 401K Retirement plan* Voluntary Insurance* Life Insurance* Disability Benefits* Tuition Reimbursement* Dependent and Health Care Flexible Spending Accounts* Employee Assistance Program* Legal Assistance PlanEEO Employer:SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.

Supervisor, Food & Beverage

United Parks & Resorts

Tampa, FL

About the Company

United Parks & Resorts

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