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Supervisor, Field Tech

MasTec Advanced Technologies

Ashland, VA

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JOB DETAILS
SALARY
$46,464–$73,105 Per Year
SKILLS
Accidental Death and Dismemberment (AD&D), Administrative Skills, Call Centers, Coaching, Continuous Improvement, Corporate Compliance, Corporate Policies, Cross-Functional, Customer Satisfaction, Customer Support/Service, Customer/Client Research, Disciplinary Action, Driver's License, Email Management/Administration, Employee Relations, Flexible Spending Accounts, High School Diploma, Identify Issues, Insurance, Leadership, Legal, Lift/Move 50 Pounds, Lifting Equipment, Maintain Compliance, Maintenance Services, OSHA, On Site Support, Operations Planning, People Management, Performance Management, Performance Metrics, Performance Reviews, Policy Development, Presentation/Verbal Skills, Process Management, Productivity Management, Profit & Loss, Quality Assurance, Quality Metrics, Quality Monitoring, Regulations, Safety Process, Safety/Work Safety, Stock Purchase Plans, Strategic Planning, Team Player, Telehealth, Time Management, Training/Teaching, Warehousing
LOCATION
Ashland, VA
POSTED
30+ days ago
Overview


POSITION PURPOSE:


The Field Technician Supervisor will be responsible for managing various processes within their satellite markets providing leadership, strategic direction, and effective coordination in order to ensure site profitability and customer satisfaction. This position will also monitor quality, training and day-to-day operations to meet established criteria and quality assurance goals ensuring operational plans are aligned with business objectives.


ESSENTIAL DUTIES:


+ Meets with technicians on a regular basis to develop an on-going partnership through weekly tech meetings, assisting in field and interacting in parking lot.

+ Conducts training utilizing the company's safety, quality, and customer service practices, policies, and standards.

+ Promotes teamwork, the company's mission and operational goals.

+ Ensures that all OSHA requirements are met and adhered to.

+ Serves as back-up for the Site Manager.

+ Responsible for utilizing/developing on-going systems that and meets both company and client standards.

+ Establishes working relationships with employees and serves as a conduit between employees and senior management.

+ Responsible for assisting field technicians with problems and trouble-shooting advanced issues and providing technical expertise.

+ Responsible for assuring Quality Assurance standards are met and maintained in compliance with Company quality standards.

+ Addresses employee performance concerns and develops action plans for improvement and delivers disciplinary action up to and including terminations as needed.

+ Ability to effectively present information and respond to questions from groups of managers, clients, customers, and employees.

+ Hires, trains, coaches, develops and evaluates employees through performance management, performance metrics, customer feedback, site visits, personal and team observations and feedback within the department.

+ Supervises direct reports ensuring objectives set forth are monitored and accomplished.

+ Works with peers to advance the effectiveness and excellence of the site and company through continual improvement of plans, programs and processes in order to proactively control expenses, increase value, and promote highly effective site and company practices.

+ Develops and executes operational goals and performance metrics that drive technician productivity to ensure a high level of customer service and satisfaction.

+ Ensures cross-functional relationships with Office Staff, Warehouse, Call Center and other Support Staff.

+ Ensures a safe work environment is maintained by training and following safe practices and adhering to safety policies.

+ Evaluates the quality of work performed in the field.

+ Investigates, documents and files/monitors damage claims, motor vehicle accidents and personal injuries ensuring compliance with Company policies.

+ Drives and operates company vehicles safely in accordance with established policies, courteously and defensively and ensures that maintenance and care is performed appropriately. Reports the need for vehicle repair or service when required and/or prescribed.

+ Maintain strict adherence to safety protocols and procedures in this safety-sensitive role


OTHER DUTIES:


Performs other duties as assigned.


_INCUMBENTS ARE HELD ACCOUNTABLE FOR ALL DUTIES OF THIS JOB_


JOB SPECIFICATIONS


Required Knowledge/Skills/Attributes


+ Professional communication with internal and external clients

+ Proficient in excel, email management, time management


Education


+ High school diploma


Experience


· Supervisor experience not necessary but helpful


SUPERVISORY RESPONSBILITIES:


· Generally supervises between 15 and 18 technicians. OTHER DUTIES


· Assists with advanced and difficult jobs including providing fall protection assistance.


· Performs general clerical work such as filing, copying, mailing, etc.


WORKING CONDITIONS:


Exempt Working Conditions


The role involves a mix of office-based duties, field supervision, and hands-on technical work. The supervisor must be comfortable working outdoors in various weather conditions, including extreme heat, cold, rain, and snow. This position often requires standing, walking, climbing ladders, and working at heights. The role may also involve lifting and moving equipment weighing up to 50 pounds. Travel between job sites is frequent, and a valid driver's license is required. The employee must adhere to all safety regulations and wear personal protective equipment (PPE) as needed. Work may include occasional evenings or weekends to support operational needs, emergencies, or training. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job.


INCUMBENTS ARE HELD ACCOUNTABLE FOR ALL DUTIES OF THIS JOB


Pay Range: $46,464-$73,105


Benefits:


+ Medical, dental and vision benefits options

+ Supplemental Benefits (Aflac)

+ 401(k) with a company match

+ Employee stock purchase plan

+ Paid time off, time off for bereavement, jury duty and 6 paid holidays

+ Prescription Drug Plan (CVS Caremark)

+ Telehealth

+ Flexible Spending Accounts (FSA)

+ Short and Long Term Disability

+ Life and AD&D Insurance

+ Employee Assistance Program

+ Legal Plan

+ Annual Bonus (at company’s discretion)


0-1 year - 96 hours prorated in year hired


Jan. 1 after year hired - 96 hours

Jan. 1 after 1st anniversary - 96 hours

Jan. 1 after 3rd anniversary - 136 hours (40 hours prorated based on hire date)


Jan. 1 after 5th anniversary - 176 hours (40 hours prorated based on hire date)


MasTec, Inc. is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, gender, sex, sexual orientation, gender identity, color, religion, national origin, age, disability, genetic information, veteran status or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories. It is also MasTec's policy to comply with all applicable state, federal and local laws respecting consideration of unemployment status in making hiring decisions.


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About the Company

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MasTec Advanced Technologies