The Engineering Supervisor, Optimus Technicians leads a large team of 20+ Engineering Technicians within the Humanoid AI Robot team who support and sustain the research and development of our prototype robots and sub-systems. You'll be leading the team that is building/repairing the first iterations of the machines that make the machines, including highly actuated and electronically/computationally dense robots.
You will have a blend of leading large teams operating in a 24/7 capacity, creating clear efficient shift schedules, and hands-on building experience and responsibilities around analysis, testing, and documentation. Projects are open-ended and often with limited up-front guidance. The successful candidate for this position must have a broad background leading teams in Mechatronics, Industrial, and/or Automotive, Precision Medical Device, Maintenance, and Testing. Must be a self-starter and efficiently work independently as well as in team environments.
- Achieve daily, weekly and monthly goals, ensuring excellence in customer service, team management, operations, and financial performance
- Exceed customer expectations by actively engaging with existing and new customers, monitoring service trends, and implementing continuous improvements
- Inspire and develop your team, foster a positive work environment, provide regular feedback, and coach team members for growth
- Drive operational excellence by understanding and improving all aspects of service center performance and championing safety and efficiency
- Manage finances, understand business metrics, and lead daily operations to achieve specific goals in quality, productivity, cost, and revenue
- Act in the best interest of Tesla, demonstrating sound judgment, passion for the mission, and fostering a customer-focused culture
- Develop technical acumen, acquire knowledge of all Tesla products, service systems, processes, and procedures
- Bachelor's Degree, or equivalent experience
- Ability to travel up to 75%
- Prior leadership experience in a service-focused industry; automotive expertise is not required
- Experience leading large teams
- Proven experience leading field, technical repair, or manufacturing teams in a fast-paced, technology-driven environment with strong customer facing responsibilities
- Experience running complex processes using Lean or other techniques
- Valid driver's license required
Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
- Medical plans > plan options with $0 payroll deduction
- Family-building, fertility, adoption and surrogacy benefits
- Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
- Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
- Company paid Basic Life, AD&D
- Short-term and long-term disability insurance (90 day waiting period)
- Employee Assistance Program
- Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
- Back-up childcare and parenting support resources
- Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
- Weight Loss and Tobacco Cessation Programs
- Tesla Babies program
- Commuter benefits
- Employee discounts and perks program