Universal Background Screening is a leading nationwide provider of background screening and drug testing services to business clients. We are ranked as one of the top companies in our field, and our Drug Testing/Occupational Health group strives to provide service excellence to our clients. To support our continued growth, we are seeking a Supervisor DTOH to join our growing team. The Supervisor DTOH will act as a primary resource to a team of DTOH Specialists. Essential Duties and Responsibilities - Provide coaching and motivate DTOH Specialists to ensure performance goals are met.
- Responsible for new-hire onboarding and ongoing development of knowledge and skillset of DTOH Specialists.
- Handle Team Lead duties and daily miscellaneous DTOH tasks.
- Work with Management to ensure proper handling of all search?types and functions related to DTOH.
- Receive and disposition escalations as needed.
- Perform other duties as assigned.
Required Skills - High school diploma or equivalent required.
- Experience working in?Universal’s DTOH Dept or similar operations role, exhibiting strong leadership skills.
- Demonstrated ability to solve problems within the bounds of department policies and procedures.
- Demonstrated ability to gather and assess information in a fast-paced environment.
- Listening and rapid comprehension skills; strong written and verbal communication abilities.
- Ability to remain calm and professional when dealing with difficult customers, customer situations, vendors, and internal staff.
- Ability to work both independently and as a team member in a collaborative environment.
- Must have an eye for detail and great organizational skills
- Excellent computer skills and proficiency in: Microsoft Outlook/Word/Excel, Google Chrome, Internet Explorer, and other web applications.
- Previous experience in background screening or FCRA requirements are a plus.
We offer great benefits including medical, dental, vision, matching 401k, generous employee referral bonuses, vacation and sick time, and paid company holidays. This position is full-time and onsite Monday through Friday. Must be available for an in-person interview. Fluent English, both written and verbal, is required. Selected candidates will be required to pass a comprehensive background check and drug screening. Universal Background Screening is committed to creating a diverse work environment and we are proud to be an Equal Opportunity Employer. Universal Background Screening is unable to sponsor or take over sponsorship of employment Visa.
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