Supervisor District Field Service

What Matters at Magid? YOU do!

"The number one key to growth is having good people and that's what has driven us at every stage of the game." - Greg Cohen, CEO

At Magid, we're not just passionate about safety-we're passionate about people. As an industry leader, we've built an innovative and collaborative environment where diversity is celebrated, ideas are valued, and personal and professional growth never stops.

Job Summary:

The Field Service Supervisor will support our field service program providing local leadership and overseeing a team if 10+ field service reps within the Western (CA, NV, CA, AZ) region, acting as mentor to train and influence personnel for the growth and success of Magid. The Field Service Supervisor is expected to apply leadership skills to improve team performance providing a world class customer experience.

Ideal Candidate Location: Phoenix Metro, Los Angeles, Las Vegas, San Diego.

Essential Responsibilities:

• Build partnerships with customers and field sales
• Coach and enhance the development of their field service team
• Assist in the logistical and inventory operations
• Implement policies and support action plans made by Field Service Manager
• Assign and coordinate scheduled work for field service reps
• Restock and service assigned customer sites
• Provide backup coverage when needed
• Travel in vehicle up to 4 hours with overnight stay if needed
• Audit and approve field service rep time cards
• Prepare timely reports regarding performance of subordinates and vending machines
• Assist in employee on-boarding process
• Conduct scheduled conference calls with your team
• Prepare various data reports for Field Service Manager

Operations/Support

• Work directly with field service reps and/or customers to troubleshoot issues in a timely manner
• Resolve vending issues remotely and/or on-site as necessary in a timely manner.
• Provide support for all vendor management solutions
• Contact partnered groups as necessary to resolve any issues
• Log and track vending incidents and/or request in the ticketing system
• Work closely with vending support to process adds, changes, and removal of items in vending machines
• Perform vending machines cycle counts when necessary
• Assure safe operation of assigned vehicle by completing vehicle safety checks
• Provide hands-on training to FSR's on vending machines and other VMI systems

Travel Requirement: 40%-50%. Ability to travel in a vehicle (up to 4 hours) to customer sites with overnight stays if needed.

• Highly self-motivated with a sharp attention to detail
• Excellent interpersonal skills including team building, oral, and written communication
• Ability to travel 40%-50%
• Hands-on experience with Excel (e.g. formulas, pivot tables, filter)
• Hands-on experience with database systems (e.g. CribMaster, IMBi, Web Portals, etc.)
• Hands-on vending machine repair experience; industrial vending machines preferred
• Must have excellent time management and organization skills
• Must be self-motivated and be able to work proficiently unsupervised
• Ability to resolve problems internally and externally
• Good mechanical and technical aptitudes, knowledge of vending machines, computer software and databases
• Ability to complete assigned tasks under stressful situations
• Ability to work remotely

Work Environment/Physical Requirements:

• Manufacturing, industrial atmosphere - heavy equipment, moving forklifts, no climate control, dirty, loud.
• Able to lift 30 pounds
• PPE: Glasses, gloves, and ear protection

Magid Glove and Safety is a leading manufacturer and distributor of safety products and head-to-toe personal protective equipment (PPE). Over the last 80 years, Magid has developed numerous innovative products that have revolutionized the safety industry, and we have played a significant role in enhancing safety standards worldwide.

Magid is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

The salary range for this position is $63,750.00 - $86,250.00. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training, geographic location, additional qualifications such as licensure or certifications, market factors, and responsibilities.

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