Supervisor, Custodial Services

External Applicants: 

Please ensure all required documents are ready to upload before beginning your application, including your resume, cover letter, and any additional materials specified in the job description.

Cover Letter and Supporting Documents:

• Navigate to the "My Experience" application page.

• Locate the "Resume/CV" document upload section at the bottom of the page.

• Use the "Select Files" button to upload your cover letter, resume, and any other required supporting documents. You can select multiple files.

Important Note: The "My Experience" page is the only opportunity to attach your cover letter, resume, and supporting documents. You will not be able to modify your application or add attachments after submission.

Current Employees:

Apply from your existing Workday account in the Jobs Hub. Do not apply from this website. 

A cover letter is required for all positions; optional for facilities, campus services, and hospitality roles unless otherwise specified.

Job Description Summary

Job Description

*This position is not eligible for sponsorship of non-immigrant or immigrant visa status through Wake Forest University. All eligible applicants are encouraged to apply.

Essential Functions:

• Manages daily operation of custodial cleaning operations under the direction of the Manager of Custodial Services.
• Assist Managers' efforts in staffing, personnel management, and scheduling for operations.
• Assists the Manager of Custodial Services in counseling opportunities.
• Works with faculty, staff, and students who may be experiencing a housekeeping problem and reports the suggested corrective action to the Manager of Custodial Services.
• Observes and reports, through the work order system and management, any defects, deterioration, and wear and tear on the facilities.
• Counsels personnel on job-related matters and assists in preparing counseling reports and evaluations.
• Continuously improves efficiency of custodial operations at assigned buildings and adheres to budgets and timelines.
• Completes all required reports and forms, including monthly management reports, customer feedback forms, tracking forms, job requests, charts, inspection sheets, and action plans for continued routine and PM maintenance.
• Pursues training and development opportunities.  Continuously strives to build knowledge and skills.
• Contributes to building a positive team spirit.
• Trains personnel on proper procedures for various project work and rapid response issues with a strong focus on safety.

Required Education, Knowledge, Skills, Abilities:

• High school diploma or GED and two years of related experience and/or training; or equivalent combination of education and experience. 
• Ability to read, analyze, and interpret general business periodicals, professional journals, and procedural manuals. 
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Knowledge of carpet and floor maintenance techniques.
• Ability to communicate effectively in the English language sufficient to perform the duties of the position.
• Proficiency in computer use and relevant software, including email, or ability to learn quickly.
• Ability to operate standard custodial and floor/carpet equipment.
• Understands and implements safety policies for chemical and equipment use. 
• Ability to observe, assess, and record work, safety, and infection control standards.
• Ability to ensure the proper use of equipment, mixing of chemicals, and observance of all safety rules and regulations.
• Is subject to recall after hours in the event of campus emergencies, disasters, or other special needs as directed by management. 
• Ability to meet the requirements of the University’s automobile insurance.

Preferred Education, Knowledge, Skills, Abilities:

• Experience in floor care processes of all types of floor care scenarios.

Physical Requirements:

Frequently able to perform: Climbing, stooping, kneeling, standing, lifting up to 25 pounds (occasionally up to 50 pounds), pushing, pulling, and grasping. Walking either within your respective areas or between areas on campus. Subject to both inside and outside environmental conditions, including hazards. 

Accountabilities: 

• This position may be designated as essential personnel to support business continuity during campus emergencies, disasters, or other special needs as directed by management. Essential personnel are subject to recall inside/outside their normal schedule. Additional details can be found in the Wake Forest University Policy on Weather and Other Unusual Conditions.
• Responsible for own work and supervises staff.
• May recommend personnel actions, including hiring and disciplinary actions.

Disclaimer:

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by the employee’s supervisor.

Additional Job Description

Time Type Requirement

Note to Applicant:

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.

In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment.

Equal Opportunity Statement

The University is an equal opportunity employer and welcomes all qualified candidates to apply without regard to race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability and military or veteran status.  

Accommodations for Applicants

If you are an individual with a disability and need an accommodation to participate in the application or interview process, please contact

AskHR@wfu.edu