Supervisor-Crisis Intervention - Lebanon Crisis

Duties and Responsibilities

Essential Functions:

• Assists in quality assurance by review and audit of EMR documentation and paperwork.
• Provides team members with timely feedback regarding their performance and clarification of work expectations, including verbal and written feedback for job performance issues.
• Assists in onboarding new staff and providing ongoing training and education to the department.
• Oversees and prepares staff scheduling and participates in the shift's workflow to support staff, including filling staffing gaps as necessary to ensure adequate coverage.
• Evaluates work performance, completes annual performance reviews, and makes recommendations for personnel actions.
• Serves as an on-call leader on a rotating schedule to provide support to staff during non-traditional business hours.
• Compiles data for and prepares regularly scheduled or special reports, analyses and statements.
• Provides guidance, support, and crisis intervention as appropriate at the time of initial telephone contact with clients, and schedules initial office visit.
• Ensures continuity of care through close follow-up on all cases until a reasonable level of problem resolution is accomplished.
• In conjunction with the Director/Manager, identifies lean management opportunities, implements process improvements and policies, and monitors achievement of departmental objectives.
• Provides satisfactory customer services to patients, families and personnel by assessing complaints or grievances and appropriately documenting follow up.
• Develops relationships with community agencies, groups, professional affiliations as appropriate.

Common Expectations:

• Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.
• Maintains established policies and procedures, objectives, quality assessment, safety, environmental and infection control standards.
• Enhances professional growth and development through participation in educational programs, current literature, in-service meetings, and workshops.