Supervisor, Credit

Each day we dedicate ourselves to treating each other, our customers and our community with care and respect.

Overview

Supervises the Global Credit Risk Team

Responsibilities:

Team

• Leads a Team of Global Credit Analysts
• Manages customer risk reviews.
• Provides direction for risk mitigation
• Conducts monthly one-on-ones with direct reports
• Provides real-time feedback to the team and Management on at-risk customers.
• Collaborates with PMs, Sales, and in-country Finance teams on Global Credit evaluations.

Risk Review

• Effectively uses industry and finance guidelines to make decisions, assess, monitor, and respond to customer credit risk
• Identifies, logs, reports, and monitors the degree and nature of risk involved in extending uncollateralized and open credit accounts by performing financial and historical reviews of each customer
• Evaluates and communicates the level of creditworthiness of applicants
• Solves and communicates critical account financial matters with key stakeholders
• Reviews MSA's, Contracts, systems, reports, and historical data to assist the customer's accounts and transactions remain in good standing
• Reevaluates existing Credit lines on the customer base annually or as directed
• Performs reconciliation to the General Ledger as it relates to customer receivables
• Calculates various accounting ratios to assist with credit analysis
• Handles Letters of Credit in addition to tracking and resolving issues arising from International shipments
• Assists with bank and client audits

Data Management

• Manages and resolves error codes for accounts and transactions
• Reviews allowance for bad debt, write-offs, bankruptcy
• Provides analysis of accounts, KPI's, target variances, and associated plans of action

Experience:

• Minimum 5 years' experience in Accounting, Collections, Customer Service and/or Credit desirable
• Associate degree desirable but not required
• Credit Association certifications desirable but not required
• General Bankruptcy Law code desirable
• Must be able to negotiate payment terms most favorable to TDW while maintaining customer loyalty
• Excellent communication skills required
• Strong Excel experience required
• Strong sense of responsibility
• Positive attitude and customer service mindset in collections
• Ability to exercise tact and discretion when handling confidential information required
• Natural sense of urgency, self-starter, and results-oriented