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Supervisor Community Health

    Highlights

    2-3 year of supervisory experience or a minimum of 3 years of direct service as a Community Health Worker or in case management, care coordination, social service or related field Required. Conduct regular meetings with CHW Team and key stakeholders to provide bi-directional feedback, share best practices and plan for navigation of challenges and/or gaps in services.

    Numbers & Facts

    Location
    IndustryHealthcare Services
    Company Size10,000 employees or more
    Websitehttp://www.montefiore.org/

    Description

    City/State:

    Bronx, New York

    Grant Funded:

    No

    Department:

    CHWI Outpatient

    Work Shift:

    Day

    Work Days:

    Scheduled Hours:

    Scheduled Daily Hours:

    Pay Range:


    Job Summary

    The Community Health Worker Supervisor will oversee the daily management of the Community Health Worker  (CHW) workforce at CHW Institute at Montefiore Einstein. The position will guide, support and evaluate collective and individual CHW performance, including hiring, training, monitoring and coaching. 

    The CHW supervisor will work closely with CHW Institute staff and senior management team, to effectively develop, maintain, and grow the CHW Institute.  This position will be engaged in all aspects, based on skill level, of implementation and ongoing management o direct service staff (CHWs).   This position requires travel to multiple clinical sites for in person management and coordination.



    Essential Functions

    • Oversee recruitment, orientation and training of CHW staff
      Interview candidates.
      * Provide program orientation (i.e. day-to-day workflow, program implementation and goals, review policies and procedures etc.)
      * Identify areas for improvement for CHW staff and provide coaching/training as necessary. Identify external trainers when applicable
    • Ensure day to day operations of the CHW staff are aligned with CHW Center goals, protocols and policies and procedures.
      * Complete direct observations and provide one-to-one and group feedback
      * Present goals, progress towards goals (successes and areas of improvement) to CHW staff.
    • Assign, manage and monitor caseloads or CHW staff.
      * Monitor incoming referrals
      * Assign referrals to CHW team
      * Monitor progress (i.e. primary contact, follow ups, service delivery and uptake)
      * Provide productivity and quality feedback to assigned CHWs
    • Coordinate and participate in case reviews, trainings and implementation planning.
      * Facilitate case reviews to improve the quality of CHW services (At minimum-monthly)
    • Develop, operationalize and optimize strategies to address social support services (i.e. food insecurity, housing, employment health system navigation etc.)
      * Assist in the development of social service navigation workflows
      * Lead quality improvement projects
    • Ensure timely and accurate CHW staff documentation and reporting; and Monitor program outcomes and identify areas for program improvement.
      * Complete chart reviews to ensure timely, accurate and comprehensive documentation is completed
    • Conduct regular meetings with CHW Team and key stakeholders to provide bi-directional feedback, share best practices and plan for navigation of challenges and/or gaps in services.
      * Facilitate monthly CHW team meetings
      * Attend Provider Champion and stakeholder meetings, provide updates on implementation successes and areas of improvement.
    • Effectively communicate implementation successes and challenges with the Program Manager to allow for collaborative solution planning.
      * Provide quantitative and qualitative reports to Program Manager
      * Meet regularly (weekly/bi-weekly) with Program Manager
    • Provide performance feedback and conduct annual performance reviews for CHW staff.
      * Complete direct observations and provide one-to-one and group feedback
      * Complete annual performance reviews


    Qualifications

    • Associates Degree Required - Bachelors Preferred
    • 2-3 year of supervisory experience or a minimum of 3 years of direct service as a Community Health Worker or in  case management, care coordination, social service or related field Required.
    • Proficiency with Microsoft Word, PowerPoint, and Excel is required
    • Experience in the public health field; familiarity with community health workers preferred. 
    • Knowledge of the local community, culture and resources, is favorable.
    • Bilingual in Spanish or French preferred.

    Montefiore Medical Center is an equal employment opportunity employer. Montefiore Medical Center will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.

    About Company

    About Montefiore Medical Center

    Commitment to Excellence

    As the academic medical center and University Hospital for Albert Einstein College of Medicine, Montefiore Medical Center is nationally recognized for clinical excellence—breaking new ground in research, training the next generation of healthcare leaders, and delivering science-driven, patient-centered care.

    Montefiore is ranked among the top hospitals nationally and regionally by U.S. News & World Report. For more than 100 years we have been innovating new treatments, new procedures and new approaches to patient care, producing stellar outcomes and raising the bar for medical centers in the region and around the world. As we build on this momentum, we continue to advance the practice of medicine and set the standard for excellence.

    Enduring Mission and Distinguished History

    The mission of Montefiore is to heal, to teach, to discover and to advance the health of the communities we serve.

    From its beginning in 1884, as a facility for the care of patients with tuberculosis and other chronic illnesses, to the new millennium, Montefiore has been at the forefront of patient care, research and education and steadfast commitment to its community.

    Our Services

    We provide coordinated, compassionate and leading-edge care designed to reach people when and where they need it most. Through highly integrated teams of physicians, nurses, social workers, mental health professionals and other caregivers, we have created an innovative, seamless system of care focused around the patient.

    Notable Centers of Excellence

    At the intersection of Einstein science and Montefiore medicine is our commitment to scientific inquiry. This commitment has resulted in the creation of the Montefiore-Einstein Centers of Excellence in cancer care, cardiovascular services, transplantation and children’s health, where nationally recognized investigators and multidisciplinary clinical teams collaborate to develop and deliver advanced, innovative care.

    Advanced Specialty and Surgical Care

    We offer advanced, multidisciplinary care across specialties, delivering one standard of excellence for all. Our interventions are designed to help patients understand and manage their illness, advocate for their health, access the right treatments and receive the vital social support they need to flourish. On multiple fronts, Montefiore is developing more effective and less invasive approaches to complex problems from procedures to repair diseased hearts, protocols to treat complex cancers and medical devices designed to meet the needs of growing children.

    Primary Care

    With nearly 50 primary care locations throughout the New York metropolitan area, we are focusing on accessible, patient-centered primary and preventive care provided by leading physicians in the areas of family and internal medicine, pediatrics, obstetrics and gynecology, and a team of experts in nursing, health education, nutrition and pharmacy.

    Providing Care Without Walls

    Montefiore combines its deep commitment to the community with nationally-renowned expertise to reach people in locations easiest for them. Through Montefiore’s School Health Program (MSHP), Primary Care at Home programs, mobile medical and dental health vans and health education initiatives, Montefiore provides primary care services in non-traditional settings.

    Through the formation of highly integrated teams of physicians, nurses, social workers, mental health professionals, care managers and other caregivers, we provide care around the patient, when and where they need it.

    Research and Education

    Montefiore's partnership with Einstein advances clinical and translational research to accelerate the pace at which new discoveries become the treatments and therapies that benefit patients. Together, the two institutions are among 38 academic medical centers nationwide to be awarded a prestigious Clinical and Translational Science Award (CTSA) by the National Institutes of Health.

    The second-largest medical residency program in the country, with 1,251 residents and fellows across 89 programs, Montefiore provides the doctors of tomorrow a unique opportunity for education and training in one of the most diverse urban areas in the country — one where the population is global, the disease burden is high, and the need for quality care is great.

    The partnership is further strengthened by the dual appointments of faculty and physicians across both organizations—enhancing synergies and collaborations for research, teaching and patient care.

    Comprehensive Care Management

    Since 1996, Montefiore has developed advanced models of care management to help patients, especially those with chronic diseases such as diabetes, heart failure and mental illness, achieve better health and improved wellbeing in a cost effective way. Montefiore goes beyond fragmented fee-for-service payments, assuming total responsibility for the quality and costs of care for some of our sickest patients.

    Through CMO, Montefiore Care Management, we use a global prepayment or similar strategies to manage care for 200,000 individuals over the continuum, including hospital care, rehabilitation, outpatient care, professional services, home care, mental health counseling, community-based services, remote patient monitoring and many other programs.

    Our leadership in coordinating care across multiple settings has earned us federal recognition from the Centers for Medicare and Medicaid Services as a Pioneer Accountable Care Organization. Montefiore's ACO is one of only 32 organizations in the nation, as well as the only one in New York State, to operate under this new model of providing Medicare beneficiaries with higher quality care, while reducing expenditures through enhanced care coordination.

    Learn More

    • Mission, Vision and Values – Montefiore’s unique path of growth into the future and the clinical excellence and outstanding customer care that will get us there.
    • History and Milestones – Proud traditions guiding our mission and the moments that helped shape Montefiore into a premier academic medical center.
    • Commitment to the Community – Community health, education and neighborhood development.
    • Leadership – Executives and clinical chairs leading Montefiore’s advancements.
    • Physicians – Widely acclaimed medical professionals and specialists who provide our patients with the highest standards of care.
    • Nursing Staff – Highly competent and compassionate professionals committed to improving the health of their patients.
    • Ways to Give – Philanthropic opportunities and other ways to support Montefiore Medical Center.

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