Supervisor, Client Services

Leadership Experience: Prior experience as a Team Lead, Associate Manager, or an emerging leader with a strong track record of informal leadership and peer coaching in a customer-facing or operations environment. Cotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy.

At Cotality, we are driven by a single mission-to make the property industry faster, smarter, and more people-centric. Cotality is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society.

Cotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At Cotality, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.

Job Description:

Position Overview

We are seeking a dynamic Team Supervisor / Associate Manager to lead, coach, and inspire our frontline service team. In this role, you will balance operational excellence with people development, ensuring our team consistently delivers high-quality support while hitting key performance metrics. Whether you are an experienced supervisor or an aspiring leader ready to take the next step, you will be the driving force behind daily operations, the champion of our service standards, and a dedicated mentor to our associates.

Key Responsibilities

Team Leadership & Operations

• Daily Supervision: Oversee day-to-day operations, ensuring smooth workflows, optimal workload distribution, and high-quality service delivery.
• Queue & Flow Management: Monitor incoming support channels and strategically coordinate team responses to maintain rapid, consistent, and accurate assistance.
• SLA & Quality Compliance: Ensure strict adherence to Service Level Agreements (SLAs) and internal quality standards across all customer touchpoints.

Mentorship & Performance Management

• Coaching & Guidance: Provide dedicated one-on-one coaching, operational guidance, and mentorship to associates to elevate problem-solving skills and service quality.
• Professional Growth: Conduct regular check-ins, deliver actionable feedback, and help team members map out clear career progression paths.
• Metrics & Analytics: Utilize operational metrics and KPIs to track team performance, identify skill gaps, and implement targeted improvement plans.

Escalation & Client Relations

• Escalation Management: Serve as the primary point of contact for complex customer escalations, ensuring swift, empathetic, and satisfactory resolutions.
• Relationship Building: Foster strong relationships with stakeholders and clients by balancing operational efficiency with exceptional service.

Job Qualifications:

Education & Experience

• Education: Bachelor's degree in Business Administration, Communications, or a related field (or equivalent practical experience).
• Leadership Experience: Prior experience as a Team Lead, Associate Manager, or an emerging leader with a strong track record of informal leadership and peer coaching in a customer-facing or operations environment.

Skills & Competencies

• People Management: Exceptional interpersonal skills with a passion for coaching, motivating, and driving team engagement.
• Operational Drive: Proven ability to monitor team workflows, track performance metrics, and maintain operational efficiency.
• Problem-Solving & Communication: Strong conflict-resolution skills and the ability to translate complex process requirements into clear, actionable guidance for both the team and clients.

Annual Pay Range:
50,300 - 61,000 USD

Application Window:

This opportunity is expected to remain posted through the date identified below, subject to business needs.

2026-08-26

Thrive with Cotality

At Cotality, we offer more than just a job, we provide a benefits experience designed to support your whole self. From a flexible working model to competitive time off and standout health coverage with meaningful perks and growth opportunities, our package is built to help you thrive at work and in life.

Highlights, depending on role classification, include:

• Time off: Generous PTO and 11 paid holidays, plus well-being and volunteer time off.
  
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