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Call Center Jobs

Supervisor - Call Center

MMC Group

  • New York, NY
  • 7 days ago
  • $36,000–$42,000 Per Year

Highlights

Assist Tier 1 or Tier 2 CCRs in responding to customer inquiries regarding the insurance affordability programs, Advanced Premium Tax Credits (APTCs), modified adjusted gross income (MAGI), qualified health plans (QHPs), and managed care program, community resources, and options for client inquiry resolution programs. Assist with the development and implementation of procedures pertinent to the effective and efficient operation of the Call Center, and assist with establishing performance goals and measurements for Tier 1 or Tier 2 CCRs.

Numbers & Facts

LocationNew York, NY
Salary$36,000–$42,000 Per Year

Description

This position is a sallaried position. We are looking for a stellar Call Center Supervisor to oversee Tier 1 and Tier 2 Representitaves. The position will pay between $36,000 - $42,000 / year, depending on experience. We have an opening in New York and one in Hartford. If this sounds like you or someone you know, please apply immedietely as these positions are going quickly. Thank you!
 
Job Responsibilities:
  • Supervise call center operations and all related Exchange Call Center activity for Tier 1 or Tier 2 CCRs.
  • Monitor the performance of Tier 1 or Tier 2 Call Center Representatives (CCRs) and provide feedback and education to staff to improve performance
  • Assist with the development and implementation of procedures pertinent to the effective and efficient operation of the Call Center, and assist with establishing performance goals and measurements for Tier 1 or Tier 2 CCRs.
  • Assist Tier 1 or Tier 2 CCRs in responding to customer inquiries regarding the insurance affordability programs, Advanced Premium Tax Credits (APTCs), modified adjusted gross income (MAGI), qualified health plans (QHPs), and managed care program, community resources, and options for client inquiry resolution programs
  • Work closely with the Quality Assurance/Training Manager regarding staff performance and training needs
  • Performs other duties as may be assigned by the Call Center Supervisor or Management


Job Requirements
  • Associate's or Bachelor's degree from an accredited college or university
  • A minimum of one year of supervisory experience in a health or social services field
  • High school diploma or equivalency, or related customer service functions
  • Experience working with culturally and linguistically diverse populations in a courteous and effective manner

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