Supervisor-Billing

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

What you’ll be doing…

We are looking for a skilled and motivated Supervisor-Billing to oversee our high-volume Bill Print and Mail Insertion process supporting Consumer and Business Wireless/Wireline Customers.  

Responsibilities include, but not limited to:  

•  Managing the daily operations of printing and inserting of Verizon letters and invoices.  
• Ability to foster a positive and safe environment, working with both union and management employees. 
• Monitoring work queues to ensure work is completed on time to meet Service Level Agreements, and adhere to all CPNI and CPS  compliance policies. 
• Supervise and coach employees, assess employee performance, hold employees accountable, take appropriate corrective actions, provide training and ongoing direction and feedback to team members.  
• Work with vendors to order supplies, or schedule repairs to keep the facility running. 
•  Responsible for results in terms of overall objectives, aligning with the business needs and production. 

What we’re looking for...

You’ll need to have:

• Bachelor's degree or four or more years of work experience.
• Four or more years of relevant experience required, demonstrated through work experience and/or military experience.
• Utilize Direct Connect and Cannon/Xerox Printers.
• Utilize Epic Inserter.
• Experience with Google Suite.

Even better if you have one or more of the following:

• Prior people management and/or leadership experience.
• Ability to prioritize workload and multitask.
• Effective communication skills both written and verbal.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Scheduled Weekly Hours

Equal Employment Opportunity 

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Benefits and Compensation

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.