Supervisor - Banquet Operations

The Banquet Supervisor is responsible for overseeing and coordinating the successful execution of assigned banquet and event functions. This role provides leadership and direction to Banquet Servers, ensuring smooth service flow and exceptional guest experiences. The Banquet Supervisor manages event operations according to established timelines and client expectations while serving as the primary liaison between banquet staff, kitchen teams, stewarding, vendors, and event stakeholders, including brides and grooms, speakers, and meeting planners.

The position ensures all banquet activities are executed efficiently, maintaining high standards of service, presentation, and professionalism. Responsibilities include coordinating event logistics, directing staff throughout functions, monitoring service quality, and resolving operational issues as they arise. The Banquet Supervisor also ensures the completion of all side work, proper cleaning and organization of banquet storerooms, and adherence to company standards before the end of each shift. Additionally, the role is responsible for completing event recaps and follow-up documentation, providing detailed summaries of each event's execution, successes, and areas for improvement.

Key Responsibilities:

• Supervise and direct Banquet Servers during assigned events and functions.
• Coordinate event execution according to sales agreements and guest expectations.
• Serve as the operational point of contact between banquet staff, kitchens, stewarding, vendors, and event clients.
• Monitor service quality and ensure guest satisfaction throughout events.
• Oversee event timelines, room setups, service flow, and breakdown activities.
• Ensure completion of all side work and proper cleaning and organization of banquet storage areas.
• Address and resolve service or operational issues in a timely and professional manner.
• Complete post-event recaps, documentation, and follow-up reports detailing event outcomes and operational observations.
• Maintain compliance with company standards, safety procedures, and hospitality best practices.

Qualifications:

• Previous experience in banquet operations or event management
• Strong leadership and communication skills
• Ability to coordinate multiple teams and vendors effectively
• Detail-oriented and able to ensure all tasks are completed to high standards
• Excellent organizational skills and ability to manage time efficiently
• Customer-oriented mindset with a focus on exceeding guest expectations