Supervisor, Audiologist

Job Summary:

Supervises and performs testing and examination to determine a patients hearing level, balance assessment, and/or the site and nature of any damage. Supervises the interpretation of diagnostic audiological results with other diagnostic data to formulate the patients diagnosis, and plans and monitors various several interrelated disorder treatments to ensure that best practices are followed, and positive care outcomes are achieved. Supervises and conducts treatment for patients including habilitative, rehabilitative, or conservation programs, custom fitting, programming, and troubleshooting of hearing aids, and counseling individuals with auditory and balance disorders, their families, and other service providers. Maintains records of diagnostic findings and progress made utilizing appropriate software while guiding the team of record maintenance. Designs, conducts, and evaluates clinical and research procedures as well as improved methods of evaluation of persons with auditory and balance disorders. Guides team and provides audiology education for patients and other professionals relating to pre-hearing aid expectations, post-purchase use and care, and hearing and balance disorders.

Essential Responsibilities:

• Recommends developmental opportunities for others; builds collaborative, cross-functional relationships. Solicits and acts on performance feedback; provides team members with feedback; and mentors and coaches to drive performance improvement. Pursues professional growth; provides training and development to talent for growth opportunities; supports execution of performance management guidelines and expectations. Implements, adapts, and stays up to date with organizational change, challenges, feedback, best practices and processes. Fosters open dialogue, supports, mentors, engages, and motivates team members on collaboration. Delegates tasks and decisions as appropriate; provides appropriate support, guidance and scope.
• Supervises and coordinates daily activities of designated work team or unit by monitoring the execution and completion of tactical action items and work assignments; ensures all policies and procedures are followed. Aligns team efforts and standards, and measures progress in achieving results; determines and carries out processes and methodologies; resolves escalated issues as appropriate. Develops work plans to meet business priorities and deadlines; coordinates, obtains and distributes resources. Removes obstacles that impact performance; identifies and recommends improvement opportunities; influences teams to execute in alignment with operational objectives.
• Conducts and ensures that patients receive quality treatment by: Conducting, establishing, and maintaining quality of care and service standards for habilitative, rehabilitative, or conservation programs within own team through the application of advanced audiology knowledge; counseling individuals with auditory disorders, their families, and other service providers, independently, regarding the etiology of the disorder, its management, the recommended follow-up and treatment plan while supervising and coaching team to improve counseling capabilities; and using advanced knowledge to custom fit and program hearing aids, troubleshoot hearing aid problems, provide in office hearing aid maintenance and repair, perform electroacoustic analysis and Rear Ear measurement to ensure patient benefit while supporting all activities of the Hearing Aid Center business venture.
• Ensures that diagnostic information is properly utilized by: Coordinating diagnostic audiological results with other diagnostic data, such as educational, medical, social, and behavioral information and/or coaching team on how to integrate this information; independently interpreting results and guiding team members on the process of interpreting the results of auditory diagnostic data and reaching a diagnosis; and independently monitoring changes in relevant audiometric and other diagnostic data to determine changes over time and progress through treatment while identifying treatment issues in a variety of cases handled by their team.
• Supervises audiology education for patients and other professionals by: Preparing, coordinating, and presenting patient educational classes relating to pre-hearing aid expectations, post-purchase use and care, and hearing and balance disorders while supervising and guiding team in their delivery; planning, developing, and overseeing seminars/workshops that teach audiology to professional staff and train them to conduct audiometry for own team of audiologists; and supporting staff to ensure audiologists are in compliance with audiology licensing laws ethical codes and other local, state, and federal regulations.
• Maintains and supervises recordkeeping by: Independently recording and guiding team in recording diagnostic and progress information into appropriate software; and completing required visit documentation, reporting results, billing, and service capture while monitoring team completion, requesting reports of results and findings from team, and recommending reporting processes to senior management.
• Drives research in and evaluation by: Designing and developing strategic, cutting-edge clinical and research procedures as well as educating team regarding recent advancements in clinical and research procedures as well as improved methods of evaluation of persons with auditory and balance disorders; using advanced knowledge to conduct, monitor, and contribute to postoperative studies to determine hearing improvement achieved through surgery; and reporting results of research and evaluation and/or requesting the reporting of results in accordance with long-term plans.
• Supervises and performs testing and examinations by: Leveraging thorough knowledge to ensure that staff are appropriately physically and otoscopically examining the outer structure of the ear, monitoring the administration of acoustic and electro-acoustic tests, ensuring the processes are correct, and administering the tests when necessary to determine a patients hearing level, balance assessment, and/or the site and nature of any damage.
• Plans treatments and monitors treatment planning by: Utilizing advanced knowledge to anticipate and predict potential benefits of several interrelated auditory disorder treatments while guiding team to identify auditory disorder treatments and implementing and contributing to the development of organization-wide auditory disorder treatment capability plans; coordinating habilitative and rehabilitative programs and contributing to the development and presentation of new regional and/or service area Audiology and Hearing Aid Center strategic initiatives for habilitative and rehabilitative programs; assisting in new equipment, space and facility upgrade planning in addition to providing recommendations for contracts regarding vendor services; and coordinating and supervising team in partnering with other professionals such as audiologists, surgeons, physical therapists, provider staff, and oncologists in order to ensure that best practices are followed and positive care outcomes are achieved.